Account Manager, Global Selling, SAS Pro
Job ID: 2722629 | Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch]
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide. More than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross-border selling area. ESM SAS Pro Service is a nascent but fast-expanding program aiming at providing China-based Sellers with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile, the goal is to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management, and fewer defects in their shopping experience.
In this context, Amazon China Global Selling SAS Pro Service team is seeking an experienced account manager who will work closely with Sellers to monitor and drive business performance, providing 1:1 consultancy for exploring business opportunities and generating strategic solutions to drive business growth. You will manage relationships with Sellers and develop strategies for their global accounts to maximize business growth and further enhance these relationships, while delivering first-class service for Seller satisfaction. Additionally, you will be capable of understanding Seller selling experience in Amazon and generating Seller insights, working backwards with the Amazon product team to improve Amazon features/services/policies.
Key Job Responsibilities
1. Conduct deep dive analysis on key factors affecting Seller business performance, diagnosing root causes and providing actionable plans (a. operational improvements, b. product development, c. process improvement).
2. Generate Seller learning including but not limited to Seller experience of Amazon features, services, policies, Channel strategy, etc.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
5. Enroll new Sellers into SAS Pro service from multiple channels including but not limited to offline events, co-pitching with BD, and Seller community.
6. Build and maintain strong relationships between in-service Sellers and Amazon through proactive Seller engagement activities.
About the Team
The Account Manager (AM) provides value-added services with holistic account management support, including: 1) monitoring and maintaining performance, and working with clients to improve performance; 2) proactively monitoring accounts to identify and address any issues that may impact revenue generation; 3) managing relationships with key accounts and developing strategies to maximize these relationships; and 4) working across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. L4 AM will manage less complicated accounts (e.g., TTM GMS< $10 MM, manage 1-2 categories, across multiple Arc, etc.) with guidance from AM leaders.
BASIC QUALIFICATIONS
* 3+ years of sales or account management experience
* Experience with Excel
* Experience analyzing data and best practices to assess performance drivers
* Exceptional interpersonal and communication skills
* Proven track record of taking ownership and driving results
* Proficiency in oral and written English
* Bachelor's/Master's degree required
PREFERRED QUALIFICATIONS
Experience analyzing key open issues and resolution metrics for each of the managed accounts.
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Posted: November 6, 2024
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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