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Client:
Montcalm Collection
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a863cd214328
Job Views:
4
Posted:
22.03.2025
Expiry Date:
06.05.2025
Job Description:
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.
Overview
Montcalm Mayfair is looking for a skilled and ambitious Food & Beverage Assistant to join our team at the Lilli by Akira Back Restaurant, that is led by Michelin-starred chef Akira Back. As a Food & Beverage Assistant, you will be responsible for delivering a flawless dining experience, ensuring guests receive impeccable service from start to finish. You will work closely with our kitchen and bar teams to create memorable experiences and maintain the highest standards of dining service.
This role involves serving food and beverages, ensuring guests feel welcome, comfortable and well attended to at all times, ensuring that all service standards reflect the hotel’s luxury brand.
Key Responsibilities
1. Greet guests warmly, escort them to their tables, and ensure their needs are met throughout their dining experience. Create a welcoming and memorable atmosphere.
2. Provide detailed information about the menu, including specials and beverage pricing, and confidently recommend dishes based on guest preferences and dietary restrictions.
3. Take accurate orders and ensure that all requests, dietary preferences, and food allergies are communicated clearly to the kitchen and bar team.
4. Serve food and drinks with attention to detail and presentation, following Marriott’s high standards of service.
5. Ensure tables are properly set and cleared in a timely manner, maintaining an impeccable dining environment.
6. Maintain extensive knowledge of food and beverage offerings, including ingredients, preparation methods, and wine pairings to enhance the guest experience.
7. Actively promote additional items and special menu offerings, enhancing the overall dining experience.
8. Ensure F&B outlets are always clean and organized, adhering to Health & Safety regulations, and maintaining Marriott’s standard of excellence.
9. Work closely with kitchen team, bartenders, and other attendants to ensure smooth, seamless service delivery.
10. Address guest concerns or complaints with professionalism, resolving them promptly or escalating them to management as needed.
11. Assist in managing stock inventory, replenishing items as needed, and reporting shortages to supervisors.
12. Assist with preparation and service for special events, banquets, and private dining experiences, ensuring that each event exceeds guest expectations.
13. Handle incoming calls, emails, and reservations professionally and efficiently to ensure smooth guest interactions.
14. Ensure accurate billing, cash handling, and payment procedures are followed, maintaining accuracy and professionalism.
15. Respond to emergency situations calmly and efficiently, following Marriott’s hotel protocols.
Key Attributes:
1. Strong interpersonal skills and guest-oriented mindset.
2. Excellent communication and guest service skills, with focus on creating memorable experiences.
3. In-depth knowledge of food and beverage service, wine pairings and menu offerings.
4. Familiarity with the Health & Safety regulations in F&B service (HACCP).
5. Proficiency in POS systems.
6. Ability to work under pressure in a fast-paced environment.
7. Detail oriented and highly organised.
Working Conditions:
* Flexibility with work schedules, including weekends, holidays and evenings.
* Physical demands such as being on the feet for long periods of time and manual handling.
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
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