Job Summary
This is a unique opportunity to join Tesco as a Customer Service Associate - Grocery Delivery Specialist. As a key member of our delivery team, you will be responsible for delivering groceries to customers in their homes, creating a positive experience and building relationships with them.
Key Responsibilities
* Loading the Van: Ensure the van is roadworthy, tidy, and clean before loading products.
* Customer Interaction: Engage with customers about changes to their order, offer refunds for substitutions, and ensure they are satisfied with their delivery.
* Product Handling: Take care of products as if they were your own, ensuring they are delivered in good condition.
* Time Management: Deliver during the customer's designated time slot, calling them before arriving if early, and notify the store if running late.
Requirements
* A valid UK/EU/EEA driving license with at least 12 months' experience and no more than 3 penalty points.
* An excellent understanding of customer service principles and practices.
Benefits
* 20-22 days' holiday, plus Bank holidays.
* A 10-15% discount card.
* Life assurance.
* A retirement saving plan.
* Uniform provided.
About Us
Tesco aims to become every customer's favourite way to shop, serving them a little better every day. We value inclusion and treat everyone fairly and with respect, regardless of individuality and uniqueness.