Deputy Manager - The Armoury Location: Hampstead Salary - £26,000 THE ROLE: Maintaining user satisfaction and safety by supervising a team which provides outstanding reception, fitness, and group exercise services, whilst driving & delivering increases in sales and retention and develop the club’s profile in the local community. KEY ACCOUNTABILITIES ARE: · Lead and develop the Reception & Fitness Team · Supervise the Centre staff · Increase sales and retention and develop corporate memberships · Be responsible for maintaining and updating sales data and club usage · Be involved in the implementation of the Club’s Health and Safety Policy · Support all staff in contributing to a positive working environment · Provide a clean and safe environment for all staff and users CHARACTERISTICS REQUIRED: Essential · Passionate about Health and Fitness Industry · Fitness Qualification · Ability to lead and motivate a team · Self-motivated, assertive, and enthusiastic · Sales experience · Open to new ideas and self-development · Excellent customer services skills · Ability to handle customer complaints with tact · Good organisational skills · Able to make and stick to decisions under pressure Desirable · Able to manage and develop people · Understanding of budgeting and accounting · Knowledge of Gladstone Membership System We believe that what we do makes a huge difference to the communities within and around our clubs and we believe the best way to do it is by creating inspiring, fun, friendly and motivational atmospheres to work and workout in.