Summary
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Azure - Level 3 Apprenticeship. Duties will include Receive incoming technical support incidents, requests and changes from internal / external customers, capturing full details of their issues/requirements into the incident.
Annual wage
£15,000 a year
Training course
Information communications technician (level 3)
Hours
All details will be confirmed at interview.
37 hours 30 minutes a week
Possible start date
Monday 24 February
Duration
1 year 4 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Receive incoming technical support incidents, requests and changes from internal / external customers, capturing full details of their issues/requirements into the incident management system
* Provide updates and ensure ongoing customer communication is maintained in relation to the above.
* Resolution of incidents ranging from simple password resets to complex server queries.
* Escalation of issues to senior team members as necessary.
* Work with other internal teams in meeting project objectives, from inception, to delivery, and ongoing support.
Where you’ll work
Unit 8
Cirrus Park Lower Farm Road
Moulton Park Industrial Estate
Northampton
NN3 6UR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Why choose our Cloud Network Specialist Apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues.
Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 Apprenticeship programme enables the Apprentice to:
* Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
* Learn about core networking principles, including network addressing, cloud, virtualisation and security
* Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
* Train with QA – the largest and leading provider for both Microsoft and AWS training
* Learn technical content that aligns to, and is relevant to, employers and the market
* Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned:
* Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Requirements
Essential qualifications
GCSE or equivalent in:
* any subject --- x3 (grade 4+ (A-C))
* English (grade 3+ (D or above))
* Maths (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Team working
* Non judgemental