We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more Bank shifts as and when required, shift times are 7am - 7pm and 7pm - 7am. £12.87 plus enhancements for nights and weekends where applicable. The role of the Concierge is to ensure a welcoming and professional environment for residents, visitors, and colleagues: the face of St Monica Trust. Working within the wider Estates team, customer service is key for this 24/7 service, which focusses on meeting the needs of our clients by assisting with information, providing solutions and ensuring their safety. Key Results Build relationships of trust and act with professionalism with all visitors, acting as the point of reference for assistance and information. Comply with Health and Safety regulations and legislation reporting hazards and maintenance issues and responding to site/buildings emergencies promptly – following set procedures. Proactively manage a secure environment by monitoring access to our buildings and grounds and CCTV. Ensure any customer/resident emergencies are responded to promptly and appropriate action taken, reported etc – following set procedures. Work flexibly, assisting the wider team by undertaking small maintenance requests, helping with the collection of laundry and recycling and setting up for events and activities. Maintain the Trust’s mini-bus services in the absence of the usual nominated driver. Be an ambassador for communication; assisting with the distribution of post and announcements. Communication Write notes and messages – numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication. Well-being and Values Demonstrate interest, care and attention. Create a positive impression. Reliable, dependable and professional Collaborate with residents – tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being. Understand the needs of older people and people with dementia (including willingness and motivation to learn). Aware of cultural and individual differences in all interactions and service areas. Thinking style Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Identify and recommend learning and development areas for colleagues. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. Working with others Works effectively as part of a team. Builds relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations. Other Skills and Qualifications Essential Previous experience in the Hospitality industry Passion for excellent service delivery Current, clean full driving licence Desirable Previous experience of working with older people in a care environment Basic health and safety, first aid, fire procedures and manual handling Practical knowledge of basic maintenance, gardening, and security. Salary Ranges: £12.87 - £12.87 Time Type: Part time If you have any queries please email our Recruitment Team - recruitmentstmonicatrust.org.uk