Dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
Tesco Media and Insight Platform is a partnership between Tesco, the UK’s largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first.
Fuelled by data from over 23 million Clubcard holders, our closed-loop measurement helps you understand consumer behaviour and ensures that every pound of your advertising budget is spent targeting the right customer, at the right time, with the right message across the full marketing funnel. We're here to help brands Shape What Britain Buys.
We’re looking for a talented Client Strategy Manager to work with some of the biggest CPG clients, understanding their business and identifying how and where Retail Media & Insights platform can help them achieve their goals. To create the vision for how dunnhumby will grow our relationship with the leading CPGs and work with internal teams to create a meaningful difference to the client's business. Your relentless passion, curiosity and planning capabilities will help shape the future of media planning at Tesco Media, collaborating with CPGs marketing teams, agencies and Tesco Media client teams. You’ll be excited to collaborate with brands and the client teams on their biggest briefs building an insight led, full funnel marketing strategy with Tesco Media Insight, Clubcard audiences at the heart.
What you’ll be working on
1. Establish yourself as the trusted strategic advisor to senior clients, working at the intersection of brand, performance, shopper and trade media ambitions to help them achieve their objectives. This will support the sales team in transforming client relationships and expanding the remit of retail media’s role beyond shopper and eCommerce to the advantage of the wider brand media strategy.
2. Alongside your Strategic Planner counterpart, lead a set of key strategic clients on the direction their annual growth strategy using Tesco Media.
3. Nurture and develop direct report to ensure personal development that contributes to the team’s impact across the wider business and its client partners.
4. Think long-term: be a champion for where our client partners, and Tesco Media, want to be in 12+ months to ensure we’re focused on sustainable growth.
5. Work at Snr. Stakeholder-level to identify strategic levers for growth for both the client and Tesco Media.
6. Identify incremental revenue opportunities that are aligned to Tesco category and client's growth objectives.
7. Guide and consult on the delivery of JBP deliverables, including: Quarterly Business Reviews; RTBs; annual plans; measurement; and reporting narratives.
8. Establish senior level contacts across the various budget holders within the CPG client base, growing our remit across client’s entire marketing departments (brand, shopper, eCommerce, Trade).
9. Responsible for developing future-facing strategic POV / thought leadership to answer key client challenges.
10. Identify and contribute to elevating Tesco Media’s industry profile through Thought Leadership and award-winning work.
What we expect from you
1. Strong track record of high-level negotiation and successful internal and external relationship management.
2. A clear understanding of Retail Media, the role it plays for brands within the wider marketing ecosystem.
3. Proven experience working with senior stakeholders in CPGs, and comfortable leading conversation in large forums.
4. An understanding of how to drive revenue through the development of strategic partnership plans.
5. Experience working for a high growth organisation, with a high degree of change and evolution, is preferable.
6. 10+ years’ experience working with CPGs, either in an agency or media sales role.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
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Global Diversity and Inclusion Questions
At dunnhumby, we utilise our diversity of thought as our competitive edge .
We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.
Our diversity and inclusion work is designed tocultivate a culture of belonging,where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.
We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.
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