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* Assisting with incoming customer service queries by phone, email, ticket system & post.
* Assisting customers with technical support for smart products.
* Responding to customers via other platforms such as Amazon, Bazaar voice, App stores, Direct Despatch portals.
* Monitoring & processing orders raised on Business-to-Business sites for various national and Direct Despatch accounts.
* Upload orders to in-house system.
* Allocation of stock.
* Liaising with brand admin teams/warehouse regarding order due dates and shipping.
* Deal with queries/payments/returns/refunds for all orders.
* Cross skilling with Repairs Admin to support when needed.
Qualifications And Experience
* Proficient IT skills, Excel, Outlook and Word.
* Previous Customer Service experience.
* Excellent written communication skills.
* Basic understanding of smart watches/smart technology preferred, although not essential.
Characteristics And Qualities That Would Be Demonstrated
* Intelligent orders are not always straightforward so the ability to question and use initiative is important.
* High standard of accuracy and attention to detail.
* Organised; it is essential that orders are loaded within 24 hours and that queries are dealt with quickly as this reflects on the service we give to our customers.
* Logical thinking.
* Friendly; good customer service is vital as all communication reflects on the business.
* Team player yet able to work on own initiative without being micromanaged.
* Flexible; will be cross skilled to assist in other teams so will need to have the ability to work for CS.
* Adaptable; urgent requests come through and the ability to multitask and adapt to priorities is essential.
* Positive; this is a very fast-paced role with many different tasks and challenges, so it is essential that a positive attitude is maintained.
Working Hours: 8am - 4pm, Mon-Fri
Salary: £24,853 per annum
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Marketing Services
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