Keyholder Sales, FT (40 Hours) - Swindon
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
Are you ready to join a high-energy, supportive and performance-driven team dedicated to empowering athletes around the world? We're looking for an enthusiastic Sales Keyholder who will back up the store leadership team by overseeing sales and customer service, coaching teammates, and calling the plays for the daily operations of the store when necessary. This position is a great first-time leadership role for the right candidate.
WE COUNT ON OUR TEAMMATES TO:
* Unique service culture and customer experience
* Lead a selling culture and enhance the customer experience
* Recognize and reward performance
* Coach, train, and support teammates
* Manage loss prevention, safety, and audit expectations and results
* Ensure the store is neat, clean, and well-stocked
* Open and close the store when necessary
QUALIFICATIONS:
* 1 year experience in a retail environment
* Outgoing personality with excellent communication skills
* Fluency in local language and / or English
* Demonstrated collaborative skills and ability to work well within a team
* Ability to work in a fast-paced environment
* Ability to work a flexible schedule
YOU’LL BE CONSIDERED A TOP CANDIDATE IF YOU HAVE:
* Previous experience in a leadership position
* Previous experience in a retail setting
PERKS & BENEFITS:
* Generous employee discount & access to PERK discount platform
* Monthly bonus incentive pay eligibility
* Opportunities for professional development and advancement
* Work-Life Assistance Program to support health, personal, family or work-related challenges
* Feedback and value driven culture
At Under Armour we empower those who strive for more! Apply today!
Purpose of Role
The Keyholder, Sales contributes to the achievement of the store’s profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour’s core values while working as part of store leadership to accomplish operational excellence. The Retail Store Keyholder serves as a coach and mentor to other teammates within sales/stock. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and is responsible for opening and closing stores.
Your Impact
* As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement
* Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
* Provides in-depth information related to wide portfolio of technical products
* Seeks and offers solutions to athletes based on their requests.
Retail Operations
* Responsible for keeping the store key, opening and closing store according to Standard Operating procedures
* Train and lead teammates in the execution of daily operations aligning with UA process and policies
* Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
* Ensure store audit compliance and shrink results meet company loss prevention standards
* Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity.
* Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately.
* Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities.
* Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training.
Qualifications
* Advanced numeracy, literacy, and advanced communication skills
* Fluent in local language and basic verbal English skills
* Basic people management skills
* Proficient in use of computers and other technology
* Effectively communicate with athletes, teammates, and leadership
* Knowledgeable of store operations, visual merchandising, stock room, risk management & safety
* Knowledge and understanding of employment laws including compliance with federal, state, and local requirements
* Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
Requirements
* One year experience in a sports/apparel & footwear retail environment
* High School education or equivalent
* Availability to work a flexible schedule, including holidays, nights, and weekends
Physical Requirements
* Ability to handle or relocate products up to 25 lbs/12kgs
* Able to stand and move about for extended periods of time with short breaks to handle products
* Ability to freely access all areas of the store; including the selling floor, stock and register area
* Reasonable accommodations may be made to assist in performing the essential responsibilities
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law.
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