As a Membership and Consultancy Success Team Leader, you will head up a team providing assistance to Health, Safety, Employment Law and ISO members, ensuring that the service they receive exceeds expectations.
Leadership:
* Lead a team of Membership and Consultancy Success team members.
* Develop and implement strategies to identify and secure growth with our Advisor members.
* Collaborate with internal teams to align business development efforts with overall company goals.
* Prepare and present regular reports on membership and consultancy activities and outcomes to senior management.
* Conduct regular 1-2-1 meetings with team members.
* Provide coaching and feedback to help develop team members.
Customer Service:
* Acting as primary contact for all members, directing incoming calls as appropriate or dealing with them yourself (if suitably qualified).
* Anticipate the customer’s needs and ensure expectations are always exceeded, offer and carry our service reviews with existing Advisor members.
* Assist with the completion of SSIPs or similar.
Sales:
* Identify sales opportunities when communicating with our members, up- and cross-selling as appropriate.
* Outbound calling to members to generate new business opportunities.
* Assist in booking service reviews and meetings.
* Maintain a flexible, positive, can-do attitude and going above and beyond to exceed our customers’ expectations.
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