Job Description: Security Engineer - Tenable
Location: London
The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of the Top Employer Institute annual listings.
Job Description:
* Provide documented network and firewall configuration support as necessary during implementation and hyper care.
* Provide support for Tenable, Tenable.sc, and Tenable Sensors, troubleshooting issues, and resolving technical problems promptly.
* Handle, or assist others with, all levels of support issues, including the most complex and critical problems (in line with the Elite Support team).
* Collaborate with end-users, developers, and other teams to identify and address solution-related issues.
* Monitor system performance, license allocation (in line with the Customer Success Manager), diagnose errors, and ensure optimal functionality.
* Provide documentation of troubleshooting steps and results when engaging level 3.
* Document and maintain knowledge base articles for common problems and solutions.
* Assist in software deployments and upgrades (two domestic trips included).
* Create training for support team members including curriculum, content, and training.
* Hold weekly meetings with level 3 support to review issues and collaborate on solutions, documentation, and vendor bug fixes.
Deliverables:
* Develop training curriculum incorporating lessons learned and user feedback.
* Support planning and execution of Tenable deployments.
* Provide training in line with the product support curriculum to other team members involved in the deployment process.
* As part of the Transition to Product Line and Transition to Operations features, create a Turnover Package for the Receiving Product Line
* Create a searchable Knowledge Database for Support and Operations (in line with Tenable functionality).
Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
* Contributory pension
* Extra holiday purchase
* Life insurance policy
* Private medical insurance
Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.