We are seeking a Service Management Support Specialist to join our Service Team, working in our 24/7 Service Management Centre. The successful candidate will be responsible for providing exceptional customer service and supporting our service operations.
Key Responsibilities:
* Provide timely and effective support to customers through various communication channels
* Collaborate with the service team to resolve customer issues and improve service delivery
* Monitor and report on service performance metrics to identify areas for improvement
Requirements:
* Excellent communication and customer service skills
* Ability to work effectively in a team environment
* Strong analytical and problem-solving skills