Analyst, HR Shared Services Advisor - 12 month FTC
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
WORK EXPERIENCE
* Experience with HR functions and general HR activities/administration, HR software and data platforms.
* Experience managing transactional Employee Relations activity within process, and understanding of when escalation center model is required due to increased litigation risk or process failure.
* Experience partnering with the business as a generalist HR professional and being confident with advising according to policy, process, and legislation.
* Previous HR/ER advisory experience to case management level within a shared service center environment.
* Proven experience in HR within an Advisory HR role; advising, influencing, delivering HR solutions in a pragmatic manner to support business needs.
RESPONSIBILITIES
* The HR Service Center delivers quality service to management and employees by responding to HR inquiries and processing transactions accurately and timely.
* Responsible for providing Tier 1 level support to all employees/stakeholders at all levels, managing all escalation points for complex queries while maintaining a client-centric approach.
* Responsible for creating, assigning, escalating, and resolving cases in accordance with standard operating procedures, policies, and service level agreements.
* Responsible for managing Employee Relations (ER) cases as the main point of contact, providing guidance on ER matters including performance improvement, long-term absence, and flexible working requests.
* Responsible for participating in the completion of HR internal audits.
* Responsible for suggesting, designing, and implementing process improvements and efficiencies for the HR Shared Services.
* Responsible for document management processes within the HR Service Center, ensuring all required documentation is filed in employee personnel records.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and their opinions count. We support the principles of equality, diversity, and inclusion in recruitment and employment, and oppose all forms of discrimination.
About Us
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive, and innovative.
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