Social Media Manager & Community Builder Industry Leading Software Company We have an opening for a highly driven, hands-on Social Media & Community Builder who will manage activities with a clear focus on ROI and provable performance. You are expected to jump in, generate ideas, manage projects and engage with the community. About Us We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth, simple, and straightforward digital experience for scheduling, legal certificates, service reminders, quotes, invoices, estimates and more. You will play a pivotal role in the company, collaborating with a talented marketing team to drive demand. Role Overview As an Experienced Social Media & Community Builder, you will play a pivotal role in shaping and executing strategies to elevate brand awareness, foster community engagement, and drive key marketing objectives. Your responsibilities will include creating compelling content, experimenting with innovative approaches, and ensuring seamless campaign execution. A key aspect of your role is to build and nurture a vibrant community by actively engaging with users and serving as the company’s public face. Your efforts will drive the company’s growth and establish a robust and loyal brand presence. When you choose to work with us, we promise that your career will transform. Our motto is to improve by 1% every day, and you will have access to world-class marketing coaches. Key Responsibilities Strategy Development and Execution: Develop, execute, and optimise social media strategies aligned with business objectives. Plan and manage social media content calendars. Conduct market research to identify trends and opportunities for content creation and engagement. Content Creation And Management Create high-quality, engaging, and shareable content across various social media platforms. Collaborate with graphic designer, videographer, and copywriter. Tailor copy for different social media channels. Community Engagement Monitor and respond to comments, messages, and mentions in a timely and professional manner. Foster and grow community engagement by initiating conversations and interactions with followers. Help manage and resolve customer service issues through social media channels along with customer support team. Performance Analysis And Reporting Track and analyse social media performance metrics using analytics tools. Prepare detailed reports on campaign performance, providing insights and recommendations for improvement. Adjust strategies based on data-driven insights to maximise engagement and ROI. Collaboration And Coordination Work closely with product, customer success, leadership and the rest of the marketing team to ensure cohesive messaging and branding. Coordinate with influencers and brand ambassadors for partnerships and collaborations. Stay updated on social media trends, tools, and best practices. Advertising And Promotions Develop and manage social media advertising campaigns. Optimise ad performance through A/B testing and audience segmentation. Monitor ad spend and budget allocation for social media campaigns. Your Skills Experience: 5 years of experience in social media management or a related field. Education: Preferred Bachelor’s degree in Marketing, Communications, or a related discipline. Technical Skills: Proficiency in social media management tools, analytics platforms, and content creation software. Communication: Excellent written and verbal communication skills. Creativity: Strong creative thinking and problem-solving abilities. Analytical Skills: Ability to analyse data and derive actionable insights. Time Management: Strong organisational skills and the ability to manage multiple projects simultaneously. Our Team Values 1% Better Every Day: We aim for continuous improvement, embracing progress over perfection, driven by curiosity and passion to solve customer issues. Expectation: Constant learning, goal-setting, and creating value. Up for a Challenge: We embrace new ideas, unafraid of risks, and view failures as learning opportunities. Expectation: Open-mindedness, receptiveness to feedback, and willingness to take calculated risks. Driven: Our team is committed to achieving goals with urgency, strong work ethic, and focus, valuing self-motivation and responsiveness. Expectation: 100% effort and presence, and being results-driven. No Ego: Humility is essential for team success, with team goals taking precedence over individual recognition or status. Expectation: Commitment to collective success and team goals. Own It: We take responsibility for outcomes, prioritising long-term solutions and relationships over short-term gains. Expectation: Accountability, reliability, and focus on the bigger picture. Help Customer Succeed: Customer success is our priority, and we deliver exceptional products and services that solve real issues. Expectation: Deep understanding of customer needs and providing outstanding service to create superfans. Role Details Hybrid working: 3 days in the office, 2 days from home. Office Location: 2 minutes walk from Sevenoaks train station. (30 minutes from London Bridge, Charing Cross, and Waterloo). Culture: Great Team Vibe - We Get Stuff Done. Pedigree: Serial Entrepreneurial Founding Team. Why Join Us? Working with us can accelerate your career and give you the opportunity to work with world-class people. We’re a team that loves what we do, and we all thrive on our ability to make an impact. We focus on personal growth and give enough space for team members to gain more responsibility as they grow. If you're ready to take on a leadership role in a dynamic environment, we encourage you to apply and join us in shaping our growth journey.