You will be working with a geographical based team, assisting and learning from experienced field service engineers how to promote the UCC brand by responding to service call requests in a professional and efficient manner to resolve ‘bean to cup’ and ‘traditional’ coffee machine callouts first time.
Our trainee route is a nine-month programme leading to an established reactive and preventative maintenance field service engineer position with an associated salary.
The Role
* Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in good working order.
* All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
* Work proactively with the central call centre, by taking day to day instructions and keeping them updated, so waiting customers are kept informed.
* Comply with all on-site arrival procedures, making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
* Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bringing any risks to the attention of the company management.
* Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
* Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
* Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
The Person
* A confident individual with excellent customer service skills.
* No experience is essential as a full training programme will be provided.
* Demonstrates good problem-solving skills with an electrical or mechanical aptitude.
* Computer literate with a clean driving licence.
* Self-motivated with a flexible approach to work, location and hours.
Salary: Starting salary of £27,500 (OTE £31k) going to £29,580 after probation + Company Vehicle + 25 days holiday + Pension + EAP + other Company benefits.
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