Advert for Aftersales Manager Role Job Title: Aftersales Manager Location: Portsmouth Department: Aftersales Reports To: Head of Business Salary: £60,000.00 – £80,000.00 per annumAre you an experienced Aftersales Manager with a passion for delivering exceptional customer service and driving business success? If so, we have the perfect opportunity for you About the Role: As the Aftersales Manager, you will be responsible for achieving parts and service volumes while meeting profit objectives. You’ll lead, motivate, and develop a skilled aftersales team to deliver the highest standards of customer satisfaction. This role demands a strategic thinker with exceptional leadership qualities and a proactive approach to business growth. Key Responsibilities: Lead, coach, and manage the Service and Parts teams to maintain exceptional performance standards. Recruit and onboard team members, ensuring alignment with organizational goals. Maintain and enhance customer service standards, ensuring adherence to satisfaction indicators. Monitor servicing requirements and key operational controls such as labour efficiency, sales, and cost of sales. Implement effective stock control and warehouse management practices in line with manufacturer standards. Identify and execute commercial opportunities through market-focused campaigns. Regularly analyze customer needs and competitor activity to ensure targeted marketing. Ensure compliance with brand standards and service processes, delivering consistency across operations. Promote a collaborative environment by engaging with other departments to drive business development. Ensure compliance with Health and Safety requirements, fostering a safe working environment. Skills & Requirements: Essential: Passion for delivering outstanding customer satisfaction. Strong organizational and planning skills. High levels of energy, enthusiasm, and a positive attitude. Strong literacy, numeracy, and IT skills. In-depth knowledge of departmental KPIs and operations. Smart and professional appearance. A full UK driving license. Experience: Proven experience as an Aftersales Manager. What We Offer: Competitive salary of £60,000.00 – £80,000.00 per annum. A challenging, rewarding role within a dynamic team. Opportunities to grow and develop your career. A supportive and collaborative working environment. If you have the drive to exceed expectations and the expertise to lead our Aftersales department to success, we want to hear from you Apply Now – based in the vibrant city of Portsmouth Get In Touch: Call us on or email your CV to Apply Today and Accelerate Your Career By applying for this role, you consent to TN Recruits Ltd retaining your details securely for up to 3 years, unless instructed otherwise. Your information will be held with the utmost confidentiality to secure you the best opportunities in the automotive industry.