Account Manager - Cleaning
Salary: 38k
Location: Abingdon
Contract Type: Permanent
Hours: 40 hours per week
Travel: Mileage paid 45p per mile
Overview:
Service Delivery Improvement Manager role looking after all aspects of delivery of allocated cleaning accounts.
Key duties:
* Ensuring holiday and sickness cover provided for smooth running of allocated contracts;
* Keeping the client up to date of any holiday or sickness absence and reassure them that the will be fulfilled as per the contract;
* Management of HR process including recruitment, leavers, payroll arbitration;
* Ensure staff on site have all necessary equipment, uniform and consumables to carry out their duties;
* Ensure planned maintenance tasks are scheduled as per the client mandate, including arranging necessary sub-contractors as required;
* Ensure client PO’s are received for consumables/works to be undertaken;
* Raising purchase orders via the WebExpenses system;
* Ensure works/consumables for invoicing are added to the monthly recharge spreadsheet for invoicing on 19th of the month;
* Carry out monthly audits on each site and provide copies of the audit to the client and provide feedback to the operatives on site;
* Be responsible for chasing payment of invoices and managing any aged debt;
* Ensure site Bible folder is up to date, including RAMS, SSOW, COSHH sheets, etc;
* Carry out Health and Safety on site including delivery of toolbox talks, online training;
* Report any accidents, incidents or near misses as per the Pareto procedures;
* Mobilise new contracts on site including TUPE consultations with incoming teams;
* Advising Regional Account Manager of any portable appliance testing as required;
Knowledge and Experience:
Vocational and Technical Skills
Essential
* IOSH as a minimum
* Awareness / knowledge of Health & Safety issues
* Good IT skills including Microsoft Office
Desirable
Experience
The job holder will be required to have experience within soft services, ideally cleaning including specialist cleaning. Preferably previous account management.
Interpersonal Skills
The job holder must use tact and diplomacy when dealing with client personnel and at all levels to get cooperation.
Responsibility
Human Resource Management
The job holder is responsible for checking on the quality of their work and supervising less experienced staff when required.
Physical Resource Management
* The job holder is responsible for the care of tools while in their use, whether the property belongs to the client or Pareto.
* Confidentiality is required on all matters that are attaining to Pareto and the client.
* The quality of the post holder’s work can have an indirect effect on animal care e.g. quality of work within animal enclosures.
Communication
Communication is oral / written and mostly internal with the site manager and client’s staff. The job holder will also liaise with contractors and visitors.
Mental Demands
Judgement and Decision Making
Work is allocated to the job holder who decides how to tackle it, sometimes with the help of specifications. There is consultation within the team regarding the work plan. Routine decisions are made daily based on personal experience and discussions with the client.
Original thought and problem solving
Many tasks involve original thought. Common problems are usually technical and solved independently using past experience. Help may be sought from the Site Manager for unusual problems.
Concentration
A high level of concentration is required when working on machinery and specific detail needs to be paid to Health & Safety guidelines.
Flexibility
Tasks cover a wide range of activities. The job holder may be asked to carry out tasks outside of their general duties.
Working Conditions
The job holder is required to work in various conditions, including outside, in the presence of animals, and adverse weather conditions. The post holder is also exposed to dirt, personal risk, noise, and pollution.
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