Job Role - Tenant Services Executive
Location - Ealing - Hybrid 2 Days in Office, 2 Days on site and 1 Day WFH
Salary - DOE
Job Type - Permanent
The Role
You will be dealing with the day-to-day property management of residential tenanted portfolios and liaising with Client Landlords, Tenants and Contractors.
Ensuring that all activities are in accordance with the service level agreements between our clients Residential Property Management and our clients, clients as well as industry best practice.
This role combines private property management, corporate private rental management and social housing. Providing excellent customer service to all parties is the priority.
Duties to include
Instructing essential works and compliance testing to meet legislative certification requirements
Arranging repairs and maintenance and refurbishments
Monitoring contractors and on-site works
Carrying out internal mid-term inspections as required
Ensuring the properties meet compliance and Health & Safety standards
Recording and reporting all compliance and maintenance issues
The ideal candidate will have experience dealing with the following
Working to budget
Monitoring lettings performance and void ratios Recording and reporting all financial matters
Minimum Requirements
Experience in residential property management
Experience is dealing with social housing Excellent communication skills Excellent literacy and numeracy skills Driving licence is not essential however would be desirable
Desirable Requirements
ARLA, NFOPP or other relevant industry qualifications Previous experience with FIXLO, MRI, DATASTATION or other property management systems