Job summary As a Senior Support Developer, you will join the Application Management Services team to deliver integration, Microsoft 365 and Clinical Systems support, configuration, and development. You will provide solutions for clinical staff's daily activities and support IT systems managed by the team. Additionally, you will mentor junior team members and aid in their skill development. The Trust is about to embark on the One Devon EPR deployment programme, and the team will be integral in the interface development support the programme, as well as BAU support for the initial Beaker module that went live in November 24. You will be working as part of an expansive service driven organisation. Maintaining services and developing solutions to support both frontline and back office staff in delivering patient care within the NHS. You will be collaborating as part of a diverse and multi-skilled team, working together towards common goals and objectives, whilst acting as a technical support lead as a deputy for the AMS Support Manager. Main duties of the job Develop bespoke software solutions across a wide array of technologies, in line with the requirements of the business and as determined by the AMS Development Manager and/or AMS Senior Management. Participate in all phases of the software development lifecycle; analysis, design, development, testing, documentation, implementation, and support whilst ensuring that the system is in line with all relevant policies, standards, and procedures. Participate in HIS projects, providing the technical deliverables to budget and timelines. Working with others within the team, overseeing collaborative delivery of developments. Acting as a leadership figure for more junior members of the team, providing support, cross training and skills development to expand the tea knowledge base Liaising with all groups of staff affected by the solution developments that they are working on. Clinical & Non-Clinical system developments support the clinical and administrative processes associated with the delivery of patient care and will therefore have a direct impact upon the staff and patients using the system. Manage allocated information assets to ensure adherence to the local and national policies and procedures and the associated information risk and issues logs Acting as a deputy for the AMS Support Manager. About us The AMS team are responsible for the support and development of integrated IT solutions to support the day-to-day clinical activities of the Trust, utilising a number of key 3rd party IT systems and some bespoke development. The team will play an integral part in developing the interfaces to support the One Devon EPR programme which will deliver EPIC, an integrated EPR solution to support the patients in Devon. Why Work With Us Date posted 10 April 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum (pro rata) - local on-call to Torbay is required Contract Fixed term Duration 16 months Working pattern Full-time, Flexible working, Home or remote working Reference number 388-7078097-A&C Job locations Regent House/Home (South Devon based) Regent Close Torquay TQ2 7AN Job description Job responsibilities Working closely with members of the AMS team, the One Devon EPR team, other system support teams, suppliers and the wider HIS teams, utilising clear communication channels and toolsets to deliver the teams day to day activities Communicating with end users of systems supported by the AMS team, assessing their needs/issues and actioning accordingly to ensure resolution, allocating to colleagues, escalating to Manager or reassigning as and when required Supporting manager to ensure team commitments can be met, providing cover for absence resulting from annual leave, sickness etc. or support where needed Leading team or project meetings; participating in Team, Directorate and Departmental meetings with staff from various groups/areas, and encourage others to do so Responding to escalations from junior team members, providing support or higher escalations as necessary Provide cross training or support to junior team members to extend their skills and enable them to take on more activities. Train end users in areas of expertise, demonstrate new functionality and prototype options to programme, project and scoping meetings attended by senior end users Provide guidance and support to junior members of the team Please review the job description for full detail. Job description Job responsibilities Working closely with members of the AMS team, the One Devon EPR team, other system support teams, suppliers and the wider HIS teams, utilising clear communication channels and toolsets to deliver the teams day to day activities Communicating with end users of systems supported by the AMS team, assessing their needs/issues and actioning accordingly to ensure resolution, allocating to colleagues, escalating to Manager or reassigning as and when required Supporting manager to ensure team commitments can be met, providing cover for absence resulting from annual leave, sickness etc. or support where needed Leading team or project meetings; participating in Team, Directorate and Departmental meetings with staff from various groups/areas, and encourage others to do so Responding to escalations from junior team members, providing support or higher escalations as necessary Provide cross training or support to junior team members to extend their skills and enable them to take on more activities. Train end users in areas of expertise, demonstrate new functionality and prototype options to programme, project and scoping meetings attended by senior end users Provide guidance and support to junior members of the team Please review the job description for full detail. Person Specification Qualifications and training Essential oEducated to degree level or equivalent professional qualification in a relevant subject, or equivalent work gained experience Desirable oBridges accredited Knowledge and experience Essential oComputer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications oTraining in Computer programming, systems analysis, or system development or equivalent work gained experience oRecord of successful involvement in design, development, implementation, and support of complex IT software solutions oProven experience of programming using a modern programming language (including C# and Cache) (Specific languages may be mandatory as stated in the job advert) oDemonstrable knowledge of web technologies such as HTML, CSS and Java Script (May be mandatory as specified in the job advert) oKnowledge of Database Structure and design oExperience of running SQL database queries oExperience of delivering change within the NHS or similar environment oExperience in process capture, redesign, and system development lifecycles oExperience of systems integration, interfacing, web services and the NHS Interoperability Toolkit, and the use of integration products such as Ensemble, Cloverleaf, See-Beyond oKnowledge of the Health Level 7 messaging protocol acquired through training or relevant experience oExperience with using Intersystems Healthshare product sets oBridges accreditation and experience of building and supporting interfaces in a Bridges environment Desirable oKnowledge of the following computer databases: Cache, Oracle, SQL Server with in-depth knowledge of at least one. (Specific database skills may be mandatory as specified in the job advert) oExperience of healthcare computing in the NHS oDemonstrable experience of supporting and/or developing one or more of the following systems: o InfoFlex o MS Office o MS Teams oMS Power Platform o Clinical Portal/ Healthshare o South Devon Legacy Apps oExperience of supporting and developing a Health Information Exchange/Clinical Portal. (May be mandatory as specified in the job advert) oUnderstanding and experience of current IT solutions and associated processes within the South Devon Health Community oUnderstanding and experience of working operationally in a complex NHS Trust oKnowledge of IT solutions widely used within the Acute and/or Community Healthcare environments Specific skills Essential oGood people skills; able to communicate effectively at all levels oInnovative, able to problem solve and make decisions oThe ability to lead meetings, prioritise tasks and resolve conflicts oAbility to work on own initiative with minimum supervision Team player oLogical and pragmatic approach to problem solving oAble to work under significant pressure with competing priorities oPersonal credibility, with ability to quickly gain the confidence of others Honesty, openness and integrity Person Specification Qualifications and training Essential oEducated to degree level or equivalent professional qualification in a relevant subject, or equivalent work gained experience Desirable oBridges accredited Knowledge and experience Essential oComputer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications oTraining in Computer programming, systems analysis, or system development or equivalent work gained experience oRecord of successful involvement in design, development, implementation, and support of complex IT software solutions oProven experience of programming using a modern programming language (including C# and Cache) (Specific languages may be mandatory as stated in the job advert) oDemonstrable knowledge of web technologies such as HTML, CSS and Java Script (May be mandatory as specified in the job advert) oKnowledge of Database Structure and design oExperience of running SQL database queries oExperience of delivering change within the NHS or similar environment oExperience in process capture, redesign, and system development lifecycles oExperience of systems integration, interfacing, web services and the NHS Interoperability Toolkit, and the use of integration products such as Ensemble, Cloverleaf, See-Beyond oKnowledge of the Health Level 7 messaging protocol acquired through training or relevant experience oExperience with using Intersystems Healthshare product sets oBridges accreditation and experience of building and supporting interfaces in a Bridges environment Desirable oKnowledge of the following computer databases: Cache, Oracle, SQL Server with in-depth knowledge of at least one. (Specific database skills may be mandatory as specified in the job advert) oExperience of healthcare computing in the NHS oDemonstrable experience of supporting and/or developing one or more of the following systems: o InfoFlex o MS Office o MS Teams oMS Power Platform o Clinical Portal/ Healthshare o South Devon Legacy Apps oExperience of supporting and developing a Health Information Exchange/Clinical Portal. (May be mandatory as specified in the job advert) oUnderstanding and experience of current IT solutions and associated processes within the South Devon Health Community oUnderstanding and experience of working operationally in a complex NHS Trust oKnowledge of IT solutions widely used within the Acute and/or Community Healthcare environments Specific skills Essential oGood people skills; able to communicate effectively at all levels oInnovative, able to problem solve and make decisions oThe ability to lead meetings, prioritise tasks and resolve conflicts oAbility to work on own initiative with minimum supervision Team player oLogical and pragmatic approach to problem solving oAble to work under significant pressure with competing priorities oPersonal credibility, with ability to quickly gain the confidence of others Honesty, openness and integrity Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Regent House/Home (South Devon based) Regent Close Torquay TQ2 7AN Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)