We have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers and are looking for your next career step. Working within our Operations Team assisting with the administration of Insurance business, with specific focus on learning about Individual Health & Wellbeing Professional Insurance. The successful candidate will possess excellent communication skills, be a great team player and have excellent attention to detail alongside demonstrating a passion in delivering the very best customer service.
Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB's launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,500 employees. With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.
The Role
1. General administration duties for the Affinities team
2. Speaking to customers and updating client records accurately
3. Processing renewal business and assisting clients with renewal queries.
4. Inputting of data to the Bexhill system to aid the renewals of direct debits
5. Deal with phone and email queries efficiently and confidently
6. Working with the team to en...