Become a change maker and join Node4.
Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
Are you a visionary Product Manager with a passion for driving innovation in technology and managed services? At Node4, we’re looking for a talented individual to work within our Office of the CTO. Collaborating with a team of product managers, architects, and technology directors, you’ll play a key role in enhancing and expanding our cutting-edge offerings. This is a mid-level role focusing heavily on our managed service offerings.
What will you be doing?
1. Oversee product lifecycle management from ideation to ongoing enhancements, including managing cost of service models and helping with cost-price analysis, competitor analysis, and building price books.
2. Collaborate with Managed Services stakeholders to refine and develop Support Services models, core service building blocks, and our unified Managed Services proposition, ensuring clear product messaging and positioning across key markets.
3. Act as the product champion/evangelist by promoting services to in-house and partner-led sales teams, as well as preparing and delivering internal and external training for sales, technical support, and partners.
4. Partner with cross-functional teams — including Technology, Innovation, Managed Services, Sales, and Delivery — to influence pricing strategies and the overall product roadmap.
5. Ensure client confidence and set clear expectations by developing statements of work, service descriptions, proposals, and marketing collateral.
6. Drive the creation of profitable revenue streams around Managed Services, ensuring attributable revenue recognition, testing resource utilization, and supporting Managed Services in capacity planning and skills mapping.
What will you bring?
1. Proficiency in both the theory and practice of product management and service design, ideally with experience in a Managed Service Provider (MSP) or similar organization.
2. Demonstrated experience in a product or service-oriented role, ideally with exposure to areas such as Microsoft 365, Device Management, RMM, and ITIL/ITSM.
3. Strong written and verbal communication skills, with the ability to present confidently at senior levels within Node4.
4. Excellent collaboration and relationship-building skills, supported by a solid professional presence, assertiveness, and sound business acumen.
5. Experience in creating and analyzing data reports to evaluate product performance and inform decision-making.
6. Ability to thrive in a fast-paced, energetic environment, with high motivation, focus, and commitment.
What can we offer you?
* Hybrid Working
* Private Medical Insurance or Company Paid Health Cash Plan
* Employee Assistance Program
* 25 days holidays plus your birthday off
* Option to purchase additional holiday (up to 5 days)
* Company Pension Scheme
* Life Assurance x 4
* A diverse workforce
* Employee investment with Node4 training Academy
* Family savings and shopping discounts through the Node4 benefits portal.
* Discounted Gym Membership
* Modern facilities with open and welcoming breakout areas
* Company Social events
* Never-ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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