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Customer Relationship Manager, LexisNexis Risk Solutions (Hybrid)
Employer: LexisNexis Risk Solutions
Location: Cardiff, Vale of Glamorgan, United Kingdom
Salary: Competitive
Closing date: 13 Apr 2025
Sector: Audit, Customer Services, Project and Program Management
Role: Manager
Contract Type: Permanent
Hours: Full Time
This opportunity is all about great customer service; this is not a sales or management role.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
About the Team
The team is a strong unit and very accountable for their performance. We work in an environment that empowers our employees and provides everyone an opportunity to deliver the best possible experience and share ideas to drive continuous improvement.
About the Role
The primary responsibility of the Customer Relationship Manager position is to provide an excellent customer experience for both prospect businesses and existing customers. We achieve this through constant collaboration with our sales teams and internal stakeholders to ensure the business is achieving revenue targets, consistently improving our strong customer satisfaction scores, and process improvement.
The Customer Relationship Manager will engage directly with some of our largest customers daily, being the point of contact for customers alongside the account manager. We are responsible for working with the customer to complete all contract and legal paperwork, requiring a keen eye for detail to ensure everything is suitable, reducing the time to revenue and delivering excellent customer satisfaction, contributing to our overall business objectives.
Responsibilities
* Deliver an excellent customer journey by partnering with the field sales team and working alongside critical internal stakeholder teams including customer support, onboarding, legal, and finance.
* Act as a direct point of contact for customers, handling incoming queries such as billing and invoice inquiries, updating product configurations, and user access.
* Maintain data hygiene management within the CRM system, ensuring customer accounts, opportunities, and communication records are accurate.
* Provide tailored support to each prospect or existing customer during critical times such as contracting or renewing, communicating clearly and effectively.
Requirements
* Customer-first mindset and ability to deliver results on time.
* Experience in a B2B environment with high-value corporate clients.
* Strong administrative background and proficiency in Microsoft applications.
* Demonstrate excellent work ethic and drive to succeed.
* Ability to communicate effectively with both colleagues and clients.
* Keen eye for detail to deliver work to a high level of accuracy.
* Support team members in managing day-to-day task queries.
* Assist in onboarding and training new starters, following a structured onboarding plan.
* Responsible for training and rollout of new processes or procedures within the team.
Company
At LexisNexis Risk Solutions, our history and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations.
Our businesses span the following sectors: Aviation, Chemicals & Energy, Collections & Recovery, Corporations & Non-Profits, Financial Services, Government, Healthcare, HR, Insurance, Law Enforcement & Public Safety, Tax.
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