Summary
Do you have a problem solving mind-set and are you solutions focussed? Are you passionate about driving continuous improvement to ensure the best outcomes for service users? This apprenticeship is an exciting opportunity to support the Thales UK digital transformation, working alongside industry experts within our Data Digital Competency Centre.
Annual wage
£16,000 a year
£16,000 (age 16-18) £21,000 (age 19+) per annum Pension – Thales match, plus 1%, with a maximum contribution of 7% Health Insurance – 50% of salary for five years Performance related pay uplifts
Training course
IT solutions technician (level 3)
Hours
Flexible working, Monday – Friday, 37 hours a week (8 hours Monday – Thursday, 5 hours Friday). Start and finish times to be confirmed.
37 hours a week
Possible start date
Monday 1 September
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Digital Infrastructure Apprentice is a role within the UK Data Digital Competency Centre that forms part of the growing data & digital organisation focusing on delivering the vision of the Chief Data Officer. The role is part of an enablement team focusing on delivering a strong and dynamic digital platform.
The successful applicant will join a growing team in a large Thales function.
You will be able to:
* Take on workloads, as well as deliver solutions from requirements
* Be a good communicator with strong organisational skills and an appetite to learn
* Be able to create roadmaps for associated technologies
* Have a desire to deliver process improvements and a continuous improvement mind-set
Key Responsibilities:
* To support the Business Intelligence capability throughout Thales UK
* As a member of the Technology & Enablement squad you will deliver and support our digital platform services that are “best in class” to support the needs of the various businesses and functions
* Action life cycle events based on the infrastructure roadmap, following the change management process
* Create and maintain accurate records of Infrastructure services and assets, including documentation
* End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs
* Monitoring the platform and ensure platform capabilities are developed in a consistent and coordinated approach
* Configuration and deployment of Microsoft PowerBI suite and other software
* Security Group account creation and management in Active Directory and NT
* Adherence to Thales procedures, working practices and department specific processes
* Help push our drive to the cloud for BI and analytic solution
Where you’ll work
Lakeside Business Park
Caroline Way
Doncaster
DN4 5PN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
This is an 18-month programme aligned to the Level 3 IT Solutions Technician Apprenticeship standard. Delivered in partnership with our specialist provider partner, this programme will be delivered via a virtual learning model - including live virtual sessions, online learning and one-to-one coaching. The programme will conclude with an End Point Assessment, followed by roll-off into your permanent role within the Thales UK business.
Requirements
Essential qualifications
GCSE in:
* 5 GCSEs including Maths and English (grade 9-4 (A-C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative