Job summary:
As a Service Advisor working at Mercedes-Benz in York, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated and friendly individual who is dedicated to providing an exceptional customer experience.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!
Key Responsibilities will include:
1. Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
2. Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
3. Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
4. Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
5. Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
6. Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
7. Invoicing completed work and taking payments where required.
8. Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
9. Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.
Qualifications:
10. A proven track record of achieving high levels of customer satisfaction.
11. A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
12. Strong IT skills are essential and experience of using databases would be desirable.
13. Ability to work to targets, deadlines and under pressure.
14. Ability to quickly build strong relationships.
15. A true team player!
16. A driving license free from excessive penalties.
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
17. Competitive salary and bonus scheme dependant upon skills and experience.
18. A life assurance plan and a company pension subject to T&C’s.
19. 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
20. Flexible working policies.
21. 26 weeks paid maternity leave and 4 weeks paid paternity leave.
22. A range of training and leadership development programmes.
23. Colleague referral scheme worth up to £1000 per referral.
24. Preferential Service Rates (This includes family and friends)
25. Long service reward and Loyalty incentives.
Read more about our
Our Ambition:
At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.