What's involved with this role: Temporary Housing Support Officer/Admin Job Ref: Adur 5254888 Pay Rate: £13.90 per hour PAYE Hours per week: 37 Monday – Friday, normal working hours Role Length: This opening assignment is for 4 months City: Lancing, Sussex Hybrid working available for the right candidate The purpose of the role is to support the provision of a quality rent administration and information involving the accurate and timely management and processing of direct debits for our housing tenants. Administer the Direct Debit process, calculating payments and amending Direct Debits to reflect any rent account changes. Administer the rent refunds process by calculating refund due, sending out the rent refund claim information and processing the refund requests. Key Responsibilities: Generate Direct Debits’ (Orchard Housing System). Check for accuracy and identify required changes, for example linked to housing benefit claims or changes in circumstances. Reconcile and implement any changes. Undertake appropriate banking activities. Interrogation of the rent system to determine arrears cases for recovery action in accordance with the arrears recovery policy. Production of mail merge letters, reports and statistics. General admin duties, including and not exclusive to filing and scanning, post etc. Assist with end of year processes. Qualifications: Educated to GCSE Standard (or equivalent), including passes in English and Maths. Skills & Experience: Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation. Experience of housing finance including managing direct debits in a housing context Good, up to date knowledge of welfare benefits systems Experience of working with our housing management system Orchard (MRI). Excellent numeracy and data management skills. Effective planning and organising skills. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Mosaic). Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please