Job summary We are looking for an enthusiastic member of staff to join the outpatients Admin team at Victoria Hospital, Wimborne. You will work cooperatively as a team to assist in the provision of a comprehensive, high quality and efficient medical records and outpatient service. To act as a first point of contact, on the telephone or face to face, for patients, visitors and other healthcare professionals. The post will require the utilisation of good clerical, organisational, communication and interpersonal skills. There are 2 part-time posts of 15 hours per week. The post holder may be required to work flexibly to meet the needs of the service. Main duties of the job To work cooperatively as a team to assist in the provision of a comprehensive, high quality and efficient medical records and outpatient service. To act as a first point of contact, on the telephone or face to face, for patients, visitors and other healthcare professionals. The post will require the utilisation of good clerical, organisational, communication and interpersonal skills. About us At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do. Date posted 13 March 2025 Pay scheme Agenda for change Band Band 2 Salary £18,892 to £23,615 a year p.a., Contract Permanent Working pattern Part-time Reference number 152-C468.24 Job locations Victoria Hospital Victoria Road Wimborne BH21 1ER Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipationnhs.net Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipationnhs.net Person Specification Knowledge, skills and training Essential NVQ Level 2 or equivalent level of knowledge of office procedures RSA Level 2 or equivalent level of IT skill Job specific experience Essential Previous experience within a comparable role Previous experience of working within a customer focused environment Previous experience of using IT software systems e.g. SystemOne, E-camis Information Technology Essential Basic IT skills, normally obtained through practice or practical training OR Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA II/lll or equivalent standard Personal qualities/attributes Essential Demonstrable ability to prioritise effectively Ability to use own initiative within sphere of responsibility Evidence of good communication skills, both verbal and written Person Specification Knowledge, skills and training Essential NVQ Level 2 or equivalent level of knowledge of office procedures RSA Level 2 or equivalent level of IT skill Job specific experience Essential Previous experience within a comparable role Previous experience of working within a customer focused environment Previous experience of using IT software systems e.g. SystemOne, E-camis Information Technology Essential Basic IT skills, normally obtained through practice or practical training OR Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA II/lll or equivalent standard Personal qualities/attributes Essential Demonstrable ability to prioritise effectively Ability to use own initiative within sphere of responsibility Evidence of good communication skills, both verbal and written Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorset HealthCare University NHS Foundation Trust Address Victoria Hospital Victoria Road Wimborne BH21 1ER Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)