Job Role: Service / Breakdown Controller
Rota: Monday - Friday - DAYS
Salary: £30,000 - £32,000
About the Company:
My client, a large Forklift Hire company operating nationwide, is seeking a skilled Service Controller to join their dynamic team. This is a fantastic opportunity to work with a reputable company and play a crucial role in their operations.
Role Overview:
As a Service Controller, you will be responsible for managing hire enquiries and coordinating service activities to ensure smooth and efficient operations. Your key responsibilities will include:
Hire Enquiries: Handling hire enquiries via telephone, email, and our online ordering system.
Customer Service: Dealing with calls from customers and arranging for engineers to attend breakdowns.
Job Card Management: Updating job cards on the internal database and allocating jobs to engineers.
Machine Availability: Checking the availability of machines and ensuring their statuses are always up-to-date on our systems.
Coordination: Coordinating with the engineering and transport teams to ensure the correct machines are ready and delivered to customer sites.
Communication: Communicating effectively with colleagues and providing a helpful and friendly point of contact for depot enquiries.Ideal Candidate:
The ideal candidate for this Service Controller role will have:
Industry Experience: Previous experience in the Plant, Powered Access, Tool, or Material Handling industries.
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