TireHub Customer Service Specialist - Windsor, CT
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments:
1. Approachable: If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
2. Adventurous: What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
3. Relentless: We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
4. Speedy: Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.
Role Specifics:
1. Manage incoming customer calls and all aspects of inbound order management
2. Complete outbound phone calls/campaigns as assigned
3. Elevate unresolved customer issues to designated departments
4. Own follow up to customers related to inbound calls and customer requests/issues
5. Drive customer adoption to self-service tools through helpful communication and support
6. Drive communication between Sales and Operations related to customer service
7. Provide B2B and AR support as needed
8. Complete other tasks assigned by the Customer Service Lead
Experience:
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Product & Industry sales knowledge preferred
Knowledge, Skills, and Abilities:
1. Excellent written, interpersonal, and verbal communication skills
2. Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
This position is based out of TireHub's location at: 35 International Dr Windsor, CT 06095, USA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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