Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job Description
What you’ll do
* Provide warm, sincere and engaging service.
* Oversee the setup, execution, and breakdown of all conference and banqueting events, ensuring they run smoothly and efficiently.
* Ensure smooth, timely and efficient functioning of the Banqueting service.
* Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
* Ensures departmental adherence to, and awareness of Health & Safety standards.
* Uphold the highest standard of internal and external customer service at all times.
* Ensure service is within the standards of SLS Barcelona.
* Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
* Maintain high staff morale and team spirit within the department.
* Perform any and all other tasks as assigned.
Qualifications
What we are looking for...
* +2 years of experience in hospitality within food & beverage.
* Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
* Excellent verbal and written communication skills. Fluent in Spanish and English.
* You make people feel good - your team, guests and colleagues alike. You make a positive impact.
* You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
* You take ownership of important issues, solve problems, and make effective decisions.
* You learn quickly and adapt to SLS’s unique culture.
* You are humble and open to ideas. We leave our ego at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What's in it for you...
* The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
* A competitive package and plenty of opportunity for development.
* Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
#J-18808-Ljbffr