We're seeking a friendly and organised receptionist to join our team on a part-time basis at our busy Bognor Regis clinic. As the first point of contact for our clients, you'll be crucial in creating a warm and welcoming environment while helping to ensure the smooth operation of our clinic. Working closely with our dedicated veterinary and nursing teams, you'll help provide the highest level of service for both clients and their pets. Key Responsibilities Welcome clients and provide exceptional front-of-house service Manage incoming calls and address client inquiries Process payments and assist with insurance-related questions Professionally respond to client emails Maintain the cleanliness and organization of the reception and waiting areas About Our Team Become part of our dedicated team of veterinary professionals, including 52 nursing staff, 22 vets, and 30 support staff. We are passionate about ongoing learning and development, with our nurses holding certifications in areas like medical nursing, feline nursing, emergency and critical care, surgery, and anesthesia. By joining us, you'll have the chance to work alongside skilled colleagues and contribute to a culture of excellence and compassion. Skills & Experience Strong communication skills are a must Previous experience in customer-facing roles is preferred but not essential Ability to thrive in a fast-paced, dynamic environment A positive attitude and a commitment to delivering outstanding patient and client care Your shift pattern Your shifts will comprise Tuesday 1:30 pm - 7 pm, Thursday 1:30 pm - 7 pm, Friday 8 am - 7 pm (1 hour lunch), Saturday 8:30 am - 1:30 pm (3 in 4). In addition to a competitive salary, you will benefit from: 6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care As a BAME and LGBTQ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Downland Veterinary Group, Bognor Regis 118 Victoria Drive, Bognor Regis, PO21 2EJ, United Kingdom View on map Animals treated Small animals Visit website