Wirral University Teaching Hospitals NHS Trust
To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the Central Outpatients Department.
Booking appointments and maintaining appropriate records.
Main duties of the job
* Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
* Complete all required documentation and computer records.
* Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
* Receive and acknowledge incoming referral letters as appropriate.
* Refer letters to Consultant/clinician for further advice as required.
* Book and advise patients of appointments using the Trust's booking protocols.
* Ensure clinics are booked to full capacity as per the agreed schedule.
* Make suggestions as to any modification to ensure smooth running of clinic based on demand.
* Ensure that all outpatient targets are met, in relation to appointments.
Person Specification
Qualifications, Specific Experience & Training
* Educated to GCSE level or equivalent
* Experience of working in an administrative role
* NVQ level 2 in a relevant subject
* Previous experience in an NHS acute hospital
* Previous experience of the Cerner Millennium information system
Knowledge & Skills
* Basic working knowledge of IT
* Good verbal and written communication skills
* Good keyboard and computer skills
* Good time management and organisational skills
* Knowledge of admin processes
* Aware of Information Governance
* Ability to prioritise, work to deadlines and use initiative.
Personal Attributes
* Self-motivated and enthusiastic
* Sensitive and empathetic
* Polite and friendly manner
* Ability to work under pressure
* Ability to handle conflict and aggression
* Ability to work as part of a multidisciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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