Experienced in people management and inspiring leadership naturally curious about people and empathetic dedicated to providing excellent customer service flexible & responsive – able to adapt your plans and style to different situations experienced in promoting commercial or charitable products or services and able to identify business development opportunities able to effectively communicate on all levels Welcome ManagerWorking across the portfolio, you’ll have overall responsibility for the welcome team, their safety, and working practices. You will work closely with the Visitor Operations & Experience Manager to maximise member recruitment, visitor volume, and service delivery.From the dynamic dunescapes of Formby to the timeless Tudor charm of Rufford Old Hall, you will have the opportunity to work across a variety of National Trust sites.Splitting your time across the key properties within the portfolio, you will ensure that each location is appropriately supported and operating to the agreed standards.Reporting to the Visitor Operations & Experience Manager, you'll be working alongside the wider property team, including the Ranger Team. You will be line managing a team of Welcome & Service Assistants and a small group of volunteers. The successful candidate will fully understand and help to deliver and develop the day-to-day operations.With dramatic sand dunes, glorious beach and coastal pinewoods, Formby is an ever-changing landscape. Home to red squirrels and prehistoric footprints, there are many coastal walks which bring visitors to the area, year round.Click here for more information about this locationYou'll have responsibility for the day-to-day operation of the welcome and arrival areas and ensure the delivery of the highest standards of service and visitor experience, using good judgement and decision-making, in line with National Trust guidelines and policies. You’ll act as a Duty Manager on a rota. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors.You'll be leveraging your expertise to handle visitor enquiries and complaints independently, even when senior staff are not present.You'll engage with all our visitors to inspire support through membership and help visitors to enjoy their day. You will also ensure we strive to become more accessible and that presentation standards are high, whilst supporting the team to generate our budgeted revenue through our membership qualities, amongst others.Working here means being part of a friendly, close-knit team where everyone is eager to do a good job, with the visitor experience always at the heart of what we do. Recruiting and managing volunteers will also be a big part of your role, so if you're someone who thrives in a lively, fast-paced environment and enjoys leading a team to deliver excellence, this could be the role for you.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills, and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 30 March 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 162202IRC162202LiverpoolFixed Term f/t (37.5 hrs pw to 30/09/26)Ends: Mar 30th 189.4 mi from undefinedWe have an exciting opportunity to lead a team of welcome staff and volunteers within the Formby and Central Lancashire Portfolio. In this role, you will be leading the team to ensure everyone feels welcome when visiting. You will create an exceptional service culture with your colleagues across the portfolio, champion Growing Support targets, and help deliver the day-to-day operations.The Formby and Central Lancashire Portfolio includes five National Trust sites. This role will work most closely within the operations at Formby, Rufford Old Hall, and Gawthorpe Hall.Throughout 2025, there is a conservation and car park relocation project taking place at Formby. You will work with the property and project teams to help mitigate the impact of this for visitors to the site.Formby, Freshfield, Liverpool, L37 1PHCompliance.Eligibility to Work in the UK26,793 pa