The Project Coordinator’s primary purpose is to effectively coordinate and administer the requirements of our funded Skills Connect contract. Main duties will include generating and managing enquiries, liaising with participants from registration stage through to the completion of their training courses and progression within work.
The role also involves tracking the status of each participant, carrying out compliance checks, liaising with the delivery team and data entry using our management information (MI) systems to record and report on the delivery of the project, alongside general administration tasks.
You will work as part of a busy team with these data entry, customer contact and administration duties ensuring our services run smoothly and we deliver high quality outcomes for our customers.
Main Duties & Accountabilities
• Responsible for online, email and phone enquiries and engaging with potential participants to confirm course bookings.
• Carrying out registration and induction of new participants onto their course.
• Tracking training courses and one to one coaching sessions, liaising with Project Team trainers and consultants to ensure information is kept up to date and targets are met.
• Inputting and maintaining data and evidence on respective MI systems in an accurate and timely manner.
• Ensuring the contractual compliance requirements are maintained to the highest standard at all times.
• To liaise closely with Project Team staff and consultants, communicating updates to course bookings and resolving any issues, data errors and/or non-compliance of required evidence.
• Manage the collection, recording and storage of data in line with Data Protection, GDPR and funder requirements.
• Support office administration including collection, filing and coordination of documents and data relevant to the contract.
• To support internal and external monitoring and audit requirements and keep up to date with contract requirements.
• Seek to improve his/her own performance, contribution, knowledge, skills and participate in training and developmental activities as required.
• Ensure the implementation of Diversity, Equality & Inclusion practices, and compliance with Safeguarding/Prevent, Health and Safety policies and procedures are adhered to at all times.
Skills and Experience
• Good standard of English (literacy) and Maths (numeracy).
• Exceptional organisational skills and attention to detail.
• Ideally with experience of working on funded contracts and/or in the education and training sector.
• Clear and friendly communication skills and confident on the phone.
• Proficient in Excel (essential for data reporting requirements)
• Self-motivated with natural problem-solving skills.
• Great at multitasking and managing own time.
• Able to work effectively and constructively in a fast-moving environment.
The role is fully remote but you must reside in the West Yorkshire area (Bradford, Calderdale, Kirklees, Leeds and Wakefield) due to our funding requirements.
Normal hours are 9:00am to 3:00pm Monday to Friday (5 hours per day – 25 hours per week)
Initially on a fixed term contract until August 2025.