Do you love animals and people alike? Then this will be the perfect opportunity for you!
This is a fantastic opportunity for an enthusiastic and passionate individual who is looking for a role where they can really make a difference. Ideally, we would like someone who has some veterinary experience (but this is not essential as a good flexible attitude is more important than experience and training is provided). A clean current driving license and own car is essential.
About the role
The role is to provide reception cover across all four of our surgeries in Abingdon, Didcot, Wallingford and Wantage and you will need to be able to travel to any of our sites as required. Aspects of this role include (but are not limited to):
1. Welcoming clients and their pets in a professional and friendly manner.
2. Managing front-of-house.
3. Pharmacy duties - Assisting with the processing of prescriptions for clients.
4. Dispensing medications.
5. Booking appointments.
6. Stock control.
7. Getting paperwork ready in advance for the Vets.
8. Attending training events to maintain knowledge and awareness required for this role.
9. Keep waiting areas, consulting rooms, and offices stocked and clean.
10. Entering information onto patient record systems accurately and in a timely manner.
11. Assisting the vets and nurses as and when required.
12. Registering new clients and explaining our services and offers.
13. Taking payments and processing daily banking.
14. Handling complaints/queries.
15. Processing insurance forms.
16. Placing orders for products according to protocol.
17. Some sole charge.
18. Any other administrative tasks.
The rota
We are looking for someone to work a mix of shifts between 7:30am - 7:30pm Monday to Friday, with weekend and bank-holiday shifts on rota. This is a varied role within the sought-after animal care industry. Full or part-time hours considered.
Skills required for this role
1. To be able to adapt and respond positively to a busy environment.
2. To be able to confidently explain our services.
3. Have good IT skills (including Excel, social media, and Outlook).
4. Be kind and caring to clients and staff.
5. Have the ability to stay calm and helpful during busy times, and respond to clients with empathy.
6. Be good working with just one other person and small teams.
7. Have confident animal-handling skills.
8. Have a strong sense of energy and initiative.
Join a team you are proud to be part of
If successful in your application, you will be working as part of an excellent team and get to enjoy being part of the process of helping animals and their owners. Abivale (part of Independent Vet Care) provides a supportive and friendly environment to work where your own goals and professional growth will be actively supported and encouraged.
In addition to a competitive salary, you will benefit from:
1. 6.6 Weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care
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