Job Description
Luxury Tour Operator in Central London seeking an Sales Team Manager !!!\n\nTo drive sales growth by delivering excellent customer service and optimising the conversion rate from enquires to bookings. This role will focus on team leadership through sales coaching, motivation, and leading by example. The Sales Manager will have a team of Sales Consultants that they will need to empower to achieve targets.
\n\nRESPONSIBILITIES: \n\nCultivate a collaborative and competitive environment where everyone thrives. Recognise and reward top performers, inspiring excellence across the board.\nImplement innovative incentives and team-building activities to keep your team motivated and hungry for success. Foster a positive and growth-oriented mindset.\nSet ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential.\nUtilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured one to ones.\nProactively manage team resources, considering holidays, training, and onboarding, to guaran-tee sufficient staff for handling enquiry volume.\nContinuously assess team member capacity to distribute enquiries effectively and prevent over-loading.\nCultivate a culture where continuous learning and development are valued.\nEmbed a culture where exceeding client expectations and going the extra mile are standard practice.\nWork closely with consultants, sales coordinators and operations to ensure timely invoice delivery and a smooth client experience.\nTake ownership of handling operational and emergency situations within your region, which may involve some out-of-hours work.\nProactively engage with other managers throughout the company to promote knowledge sharing and best practices.\nCollaborate with Regional Product Managers/Executives on commercial and marketing initiatives, aligning on team goals.
\n \nABOUT YOU:\n\nConsistent high performer with a history of exceeding sales targets and achieving outstanding customer service.\nSales team leader/management experience is a strong plus.\nPassionate about the travel industry and a strong appreciation for the specific area of specialisation.\nConfident communicator who thrives under pressure and maintains composure in challenging situations.\nPositive, energetic, and outgoing individual comfortable leading others with inspiration and encouragement.\nProven track record within travel sales and a strong understanding of commercial aspects. \nMotivated by achieving results through your team and comfortable negotiating with suppliers.\nExcellent understanding of customer service and the needs of our clients. Committed to exceeding expectations.
\n \nWHAT WE OFFER:\n\n£45,000 OTE £60,000\nA range of Hybrid working options (as part of an industry leading pilot programme)\nEnhanced Paid Parental Leave - 18 weeks full pay\nDiscounted trips \nCompany pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service\n25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days\nLife Assurance (2x or 4x base salary depending on job level and/or length of service)\nEmployee Assistance Program - includes access to wellbeing resources and counselling\n£1,000 Recruitment Referral Bonus\nDiscounted gym membership with Virgin Active\nCycle to work scheme\nSeason Ticket Loans\nRegular Social Events \n Interested apply here now or email (url removed)