Summary
A great opportunity has arisen due to the vast expansion of the contact centre and we are currently looking for vibrant contact centre sales agents to join our established team based in Upminster, Essex.
Wage
£13,312 a year
Transfer Bonus + Team Bonus (After Probation Period completed)
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm. Saturday (1 in 4), 9.00am - 1.00pm. 37.5 - 41.5 hours on rotation, only 40 hours for those 16-17 years old.
40 hours a week
Possible start date
Monday 10 March
Duration
1 year 3 months
Positions available
3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role will be to:
* Contact client leads who have applied for varied insurance or financial products,
* Managing the calls and connecting the client to the correct broker for their insurance/financial quotes.
* Developing your communication skills to connect the client with the Broker with a seamless transition.
Where you’ll work
Unit 8 Saxon House
Upminster Trading Park
RM14 3PJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CROWN VOCATIONAL TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Online remote teaching and learning, via Teams. Facilitated with an online learning platform. Working towards Level 2 Customer service practitioner apprenticeship standard, including Functional Skills in English and maths if candidate doesn't have GCSE grade 4 (or above) or equivalent in those subjects.
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Team working
* Patience
* Confident
* Professional Outlook
* Enthusiastic
* Vibrant
* Positive Outlook
* Desire to succeed
* Motivated
Other requirements
Due to the location, will need to be a driver or dropped off to the location. Any answers not thought out properly, application will be declined. Role may close earlier than advertised if suitable candidates found.