We are looking for a Business Onboarding Energy Expert to join our busy Business department working within the Onboarding Team.
The role is to aid in the handling of client sales and new sign-ups, queries, and back-office functions for Ecotricity’s customers. This will include making sure customers go live following objections and rejections. There is a requirement to ensure that new customers are set up and registered to Ecotricity as smoothly as possible, as well as helping generate the daily reporting.
The individual will work closely with the Business Sales team and service departments and our external stakeholders to ensure that the accounts of existing customers run as smoothly as possible.
This role is very varied, challenging, rewarding, and requires good communication and organisational skills, good attention to detail, and we are a non-phone team.
What You Will Do
* Deliver agreed individual targets in line with the department’s targets.
* Work towards the monthly KPIs as set by the Team Leader.
* Data Cleansing – Checking information and liaising with sales managers, account managers on occasion, TPI’s to ensure timely delivery of new accounts and tenders.
* Tender Preparation including creation of Customers - Ensuring that information is entered correctly into the tender documentation.
* Liaise with both Ecotricity’s trading team and the client’s account manager to provide bespoke quotations for both Gas and Power contracts – to make sure all quotes are sent out within agreed SLA.
* Contract creation for Gas and Electricity agreements, including NHH, HH contracts and multi-site tenders.
* Data Verification for all tenders – including the checking of industry databases.
* Create renewal opportunities including quotes to the agreed SLAs set by senior sales administrator.
* Providing phone cover when other members of the team are unavailable.
* Responsible for maintenance and reporting of cases, work items, and opportunities.
* Taking deposits for business customers on request of the salesperson.
* Support back-office in providing aftersales support and customer care including support with complaint investigation.
* Covering other ‘Business Onboarding’ roles in the event of holidays and absence.
* Ensure customers' emails and requests are allocated to sales agents within agreed SLAs.
* Monitor and reallocate opportunities from other teams and individual sales agents.
* Ensure sales leakage is kept to a minimum by completing post-sales checks and completing objections and rejections.
* Working on supply termination notices, objections, and retentions.
* Account setups and meter builds.
* Various standard and ad-hoc reporting.
About You
What You Will Bring
Knowledge Required:
* Basic understanding of the energy industry is preferred.
* Strong skill level in Excel, PowerPoint, SAP or similar CRM.
* Good computer literacy including Microsoft Office Packages.
Skill Set Required:
* Analytical ability to assess and interpret data.
* High level of numeracy and problem-solving ability.
* Excellent written and verbal communication skills.
* Excellent time management & personal organisational skills.
* Strong networking & relationship building skills – both externally and internally.
* Self-driven and results orientated.
* Ability to work under pressure and manage multiple deadlines.
* Attention to detail.
* Good interpersonal skills.
* Utility Industry Knowledge (desirable but not essential).
* Experience of using customer management systems (CRM).
Attributes:
* Manages relationships effectively both internally and externally.
* Treats customers the way we like to be treated ourselves.
* Solutions focused and resourceful.
* Committed to continual improvement.
* Engaging and motivating attitude and style.
* Methodical and organised, managing own work.
* Is receptive to feedback and acts accordingly.
* Exceptional team player who builds open and supportive relationships.
* Flexible and adaptable approach to work.
* Creative and innovative.
About Us
What's In It For You...
Healthcare plan, life assurance and generous pension contribution.
Volunteering day.
Hybrid working.
Various company discounts (including shops, gym, days out, and events).
Holiday of 25 days (plus bank holidays) & ability to buy/sell days.
Cycle to work scheme, carpooling, and onsite parking available.
As a valued member of the team, you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.
Flexibility statement
The fast-moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks, and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of - grass.
We don't just focus on energy though - we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Consulting, Information Technology, and Sales
Industries
Utilities
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