International student recruitment. Incremental progression based on 12 months continuous service. Multiple full-time appointments on an ongoing basis. Base salary range: $80,243 – $88,940 p.a. (pro-rata) plus 17% superannuation. About the area The Future Students Centre sits within the Brand, Marketing and Recruitment (BMR) division and operate a dedicated contact centre that brings together the recruitment operations for international and domestic markets. The Brand, Marketing and Recruitment (BMR) division provides organisational wide brand strategy and ongoing brand management, strategic marketing and planning, marketing communications activities; digital communication, research and segmentation. About the opportunity Provide personalised course advisory support across several communication channels with prospective students and influencers. Provide best practice customer service to drive engagement and increase growth by supporting students from initial enquiry through to offer acceptance and enrolment. Fulfil a variety of administrative tasks and roles within the Future Students Centre. About you Relevant tertiary qualification or demonstrated equivalent competency. Highly developed written, verbal, and interpersonal communication skills, with the ability to work with a range of stakeholders from different cultural and educational backgrounds, and of different age groups. Broad knowledge of education systems; international recruitment, university admission requirements, policies and procedures. Experience managing multiple customer service channels (phone, face-to-face, email, live-chat) in a student-centric environment. A sales-oriented approach to customer service. Note : A current Working with Children Check, and “C” class driver’s licence will be required by the successful applicant. Applicants will be required to work during the Christmas/New Year UWA Shutdown period. Position description: Future Students Officer 519393.docx To learn more about this opportunity, please contact Anjo Xie at anjo.xieuwa.edu.au How to apply Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria. Closing date: 11:55 PM AWST on Wednesday, 29 January 2025. This position is only open to current UWA staff. About the University The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university. Learn more about us. Our commitment to inclusion and diversity UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA community, and people living with disability. If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process. If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at talent-hruwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.