Job Title: Customer Service Team Leader - Deliveries and Credits Team
Location: Leeds City Centre with hybrid working
Salary: £30,000 per annum
Job Type: Full-time
Overview:
Our client, who is a fast-growing, Luxury Retailer, is looking for a Customer Service Team Leader to join their vibrant team in Leeds City Centre. This position reports to the Customer Service Logistics Manager and is dedicated to leading and supporting Carrier & Credits Executives. The role ensures that all related queries are addressed with the utmost professionalism, leveraging insights from each interaction to foster continuous improvement. The Team Leader will also analyse relevant data and correspondence to enhance the Customer Experience and ensure an exceptional, high-standard service.
Responsibilities:
Manage and develop Carriers & Credits Executives, fostering a high-performing team.
Provide continuous coaching, shadowing, feedback, and support to team members to boost customer satisfaction.
Promote an open, supportive, and collaborative environment through hands-on leadership.
Drive process development to enhance customer satisfaction while prioritising business interests.
Ensure all internal and external processes align with best practices for handling queries with a customer-first approach.
Identify opportunities to improve team productivity, efficiency, and service quality.
Collaborate with other Team Leaders to support consistency and alignment across all teams.
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