Care & Support Team Leader
£29,806
Wembley
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
About the Role
This is a fixed term position (end date 01/06/2025) covering sabbatical leave.
As a Care and Support Team Leader, you will join our team, providing support to vulnerable males living with mental health and/or complex needs in our Supported Living Accommodation in Brent. We support individuals to develop the life skills identified in their support plans, provide safe supported accommodation, and promote independence by working in partnership with a range of agencies. Lastly, we assist individuals to explore appropriate housing options available to them.
You will be leading your team to enable people to live as independently as possible, reach their goals whilst supporting them to lead an active and fulfilled life. You will also be responsible for team management for annual leave, sickness, and performance management, as well as team building and forward planning.
This is a full-time position working 37.5 hours a week. The role is based on a rota, with a mixture of early (8am – 4pm), late (1pm – 9pm), and office shifts (9am – 5pm), including working weekends and Bank holidays. You will be dividing your time between admin (managerial) days and support (frontline) days.
What You'll Need to Succeed
To be successful in this role, you will have a passion for working closely with people with mental health and/or complex needs and want to constantly promote and support our customers’ well-being. Additionally, you will have a passion to support your direct reports to continuously learn and improve.
As a Team Leader and senior member of staff, you will be efficient, motivated, and organised; being able to work to deadlines and meet set KPIs and objectives.
You will need the following skills and experience for the role:
1. Effective staff management and leadership skills.
2. Substantial line management experience.
3. Experience of delivering support to vulnerable individuals with mental health and/or complex needs.
4. Substantial experience in creating, reviewing and implementing support plans and risk assessments.
5. Substantial experience in risk management.
6. Strong verbal and written communication skills.
7. Strong IT skills as all records are recorded on a central IT system.
8. Ability to conduct reports within a deadline.
To meet our commitment to providing safe, high-quality services to our customers, we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list, once an offer of employment is made. A new check will be completed every three years.
What You'll Get in Return
You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills.
Benefits Include:
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra day off
Supported family-friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members to
Tenancy deposit – interest-free loan to help with rental deposits and season ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.
Our Promise
Here at Metropolitan Thames Valley Housing (MTVH), we want to capture the value that difference brings and are committed to promoting equality, diversity, and inclusion. We work collaboratively - 'Serving people better every day' - to educate, support and develop all of our diverse employees and the communities that we serve.
Please note: we do not currently offer visa sponsorship.
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