Vacancy - Fleet Service Advisor Team Leader (Contact Centre)
Location - Alfreton
Salary - £30,000
Working hours - 4 days on 4 days off, 1pm till midnight
Reference - OC19432
Do you want to work for only half the year? Join a well-established Fleet Management company that prides itself on staff retention, progression, and training!
My client is looking for someone to hit the ground running as a Fleet Service Team Leader in Alfreton. If this interests you, please apply today!
Company benefits:
1. Enrolment into Pension Scheme
2. Healthcare Scheme
3. Cycle to work scheme
4. Recruitment Incentive Awards
5. Increased holiday with service
6. Free onsite Parking
Contact Centre Team Leader key responsibilities:
1. Provide excellent standards of customer service
2. Manage a team of 4 on your shift
3. Delegate tasks effectively
4. Ensure KPIs are hit
5. Understand and demonstrate tremendous customer care and rapport building
6. Display good listening skills to identify customer needs
7. Deal with all internet, email, and phone enquiries
8. Make and answer calls in a professional manner while adhering to company policies
9. Work as part of a team to achieve personal and department objectives
10. Manage, respond, and log all incoming email enquiries
11. Keep and update reports and call logs
Ideal candidate will possess the following:
1. Customer service experience - within a contact centre or retail/sales
2. Team leading experience
3. Experience dealing with emergency breakdowns and general defects/compliance events
4. Liaising with various suppliers to attend on-site or arrange bookings into the workshop
5. Ability to prioritise and identify services required for warranty and damage
6. Chasing updates and keeping accurate records of all calls and notes
7. Understanding of compliance importance
8. Excellent communication skills - via phone and email
9. Ability to adapt and work well with people
10. Well-spoken and uses professional and polite mannerisms
11. Good listening skills
12. Dedication to longevity and/or progression within the company
13. Good IT skills and understanding of Microsoft packages, particularly Excel
If this is something you are looking for, please submit your application, and we will discuss the role and your CV.
Please note all applications will be strictly confidential, and we won't send your CV out without talking with you first.
Recruitment Consultant: Billy Olivier
Octane Recruitment #J-18808-Ljbffr