Job title: Customer Service and Sales Administrator
Location: Witherley Services, Witherley House, Telford Way Industrial Estate, Kettering, Northants, NN16 8PX
Job type: 3 months initially
Pay rate: £12
Working mode: Mon-Fri, flexible hours (between 6 and 8 per day) between 07:30 and 17:30
Responsibilities:
1. Offering customer support to stakeholders
2. Receiving inbound calls from new and existing customers
3. Managing the input of orders and ensuring availability of product
4. Communicating with internal and external contacts in a clear and efficient manner
5. Providing resolutions to all queries raised
6. Signposting stakeholders in the right direction for queries you are unable to resolve
7. Handling any complaints in a quick and effective manner
8. Collaborating data into IT systems
Experience needed:
1. Prior experience in a customer facing administrative role
2. Capacity to operate with minimal supervision
3. Strong IT literacy skills with MS Office
4. Experience with in house IT systems
5. Confident telephone manner
6. Strong verbal and written communication skills
7. Excellent interpersonal skills
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