Do you have excellent communication skills? Can you deal with people kindly and sensitively, both face to face and on the telephone? Do you have good IT skills and knowledge of EMIS? Can you be flexible about the sessions you work?
We are a friendly team at a small but busy GP Surgery and are looking for someone to join us as a permanent medical receptionist/administrative assistant, working 15-20 hours/week over 3 days.
At the practice you will be working as part of a team to provide first line contact with our patients, booking appointments and answering queries, processing prescriptions, referrals, new registrations and providing clerical support when required.
Our staff enjoy a competitive salary, 6 weeks paid holiday (prorated for part-time) and contributory NHS pension scheme.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
1. Maintain and monitor the practice appointment system
2. Process personal, telephone and e-requests for appointments
3. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
4. Signpost patients to the correct service
5. Initiating contact with and responding to requests from patients, team members and external agencies
6. Process referrals in a timely manner
7. Photocopy documentation as required
8. Data entry of new and temporary registrations and relevant patient information as required
9. Input data into patients' healthcare records as necessary
10. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
11. Manage all queries as necessary in an efficient manner
12. Carry out system searches as requested
13. Maintain a clean, tidy, effective working area at all times
14. Monitor and maintain the reception area and notice boards
15. Support all clinical staff with general tasks as requested
About us
We are a small friendly practice with 2 part-time GP partners, 1 salaried GP, and 1 locum GP. All staff are part-time, including 1 nurse and 6 clerical team members. We strive to deliver a good work-life balance while delivering excellent service to our patient population.
With a generous amount of holiday entitlement and competitive pay, a busy but relaxed atmosphere, the surgery is a great place to work.
Job responsibilities
Job title: Medical Receptionist/Administrative Assistant
Line managers: Practice Manager & Deputy PM
Accountable to: Practice Manager & Deputy PM
Job summary: To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required.
To act as the central point of contact for patients, responsible for the distribution of information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Qualifications
* Educated to GCSE level or equivalent (Essential)
* GCSE Mathematics and English (C or above) (Desirable)
* NVQ Level 2 in Health and Social Care (Desirable)
Experience
* Experience of working with the general public and preferably in a healthcare setting.
* Experience of working in a GP Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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