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Client:
Location:
Belfast, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
b18480ef43da
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Job Summary
The ELC Advisor is responsible for providing an authentic and personalized service to our customers in order to achieve the ELC brands sales targets within the Travel Retail locations. The ELC Advisor will be responsible for a range of brands, in both Airport and Free-standing Store formats, depending on the staffing needs within each format.
They are accountable for achieving this by:
* Demonstrating excellent product knowledge across brands – developing an understanding of brand stories and hero products and the ability to communicate this to the customer to meet their needs.
* Providing best-in-class service and experience across brands. Using exceptional people and conversational skills to engage customers and fulfill all of their shopping needs.
Sales and Service across ELC Family of Brands within airport/downtown locations:
* Achieving required retail sales targets set by the Company as communicated by the Sales and Education Executive.
* Presenting oneself within the standard of personal grooming guidelines as specified by ELC.
* Link selling within and between brands to help grow Items Per Transaction and Average Basket Value.
* Keeping up to date with competitor activities and missed opportunities.
* Utilising the Education Team strategy, cascaded by the Sales and Education Executives, ensuring up to date product knowledge and skill sets in order to achieve goals.
* Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture.
* Reporting daily and weekly sales to Team Leader/SEE as required.
* Ensuring to utilise and regularly check the digital education platforms, whilst completing the cross branded training.
Work effectively as part of a Team:
* Developing strong working relationships with the team, colleagues, managers and retailers.
* Helping colleagues and team efficiency by being flexible and taking on tasks as required.
* Communicating information to the Team Leader/ Sales and Education Executive.
* Attending and actively participating in training meetings, virtual or at-counter, as provided by Sales and Education teams.
* Actively participating in and completing online learning modules.
* Working effectively with store personnel, store management and corporate sales and education teams.
* Maintaining high standards of timekeeping on the counter to ensure team efficiency.
* Adhering to the Companies standards, Policies and Procedures of the role and brand.
* Cleaning counters, tester stands and displays regularly to maintain hygiene guidelines as defined by ELC and retailer.
* Merchandising back fixtures and display counters as directed.
Complete Administration:
* Completing all administration accurately, legibly and on time.
Qualifications:
* Previous retail industry/guest services experience is desirable (preferably within beauty or luxury goods).
* All applicants must be able to demonstrate excitement for and the ability to provide inspirational, authentic and personalized customer service.
* Sales and Goal Oriented. Must have the ability to maintain level of sales performance as determined by Company goals set.
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment, whilst also being flexible on shift patterns.
* Previous experience with retail point-of-sale software is desirable.
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
* Must have: Flexibility regarding working for different brands, including multiple brands at one time.
* Experience with makeup artistry is a plus.
* Excitement for interacting with customers of many cultures is a plus.
* Multiple language fluency and an understanding of English is a plus.
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