Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
We are open for hybrid working for this particular position.
The Role:
Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
Carry out computerised estimates using AudatexCommunicate with customers to provide repair information and an indication of completion timeCompile all relevant information and complete supporting documentationRecord all estimate / repair information on the Advance systemMonitor progress of the vehicle through the repair processNegotiate estimates with the Aviva Engineer when requiredDiscuss claim related issues with the Aviva EngineersTo identify opportunities for non-insurance related repairsTo conduct mobile and drive by estimatesTo maintain and secure allocated equipmentTo assist other team members as and when required
Qualifications
Desirable qualifications and experience:
Proven experience or knowledge of working in the automotive repair industry
ATA AccreditedCustomer service skills - experience of delivery high quality service to customersPlanning and organisational skillsFlexibility and adaptability managing workflow across a number of department/specialismsValid driving licenceWho are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
Competitive salary
based on location, skills, experience, and qualifications.Bonus opportunity
tied to your performance and the overall success of Solus.Company pension scheme
with employer contributions.33 days' holiday
(including bank holidays), with the option to buy or sell up to 5 days.Save money
with up to 40% discount on Aviva products and other retailer discounts.Share in Aviva's success
through the Aviva Save As You Earn scheme.Supportive policies
including parental and carer's leave.Wellbeing focus
with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us?
Apply online today, and our team will be in touch within 14 days.
You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etcTPBN1_UKTJ