Please note that this role is fully office based. Working hours: Monday and Tuesday 9am - 5pm A little bit about what we are looking for Delivers day to day activity as defined by the manager. Plays an active role in the team. Takes responsibility for your own performance and delivery in the role. Aligns behaviours to PA Housing values. Ensures open and honest interaction with colleagues to develop trust and challenges when things aren t right and offers a solution wherever possible. We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too Your responsibilities Deal with all forms of customer contact at first point of contact, seeking first contact resolution where possible Maintain a welcoming environment throughout the day including maintaining the visitor log Deal with all customer contact in a friendly, efficient and calm manner, ensuring accurate and up to date records are kept on the appropriate housing management systems In the absence of Facilities & EDRM assistant to undertake Epost scanning, sort incoming post, franking of outgoing post and other duties advised by Facilities Manager Be responsible for the daily management of the reception area of Bede Island We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert. Our ideal candidate Experience in a customer facing role Excellent customer service skills Use of Academy Housing Management or similar system Intermediate IT skills, Word, Excel, MS Outlook Knowledge of Social Housing AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email recruitmentpahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.