*Publisher Services Administrator*
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
*Location:* Hybrid
*Working hours:* 37.5 days, 5 days a week
*About Kortext*
Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!
*The Role*
We are looking for a Publisher Services Administrator to help support and drive content acquisition, sales and our commercial relationships with publishers.
Reporting to the Publisher Services Manager, the Publisher Services Administrator will work collaboratively with other members of the Operations and Commercial Departments as well as other Kortext employees. The role will have a particular focus on administration, research, and systems process application.
*Key Responsibilities:*
\* Accurately updating and maintaining databases and spreadsheets.
\* Undertaking research, contacting various internal or external contacts to ascertain accurate, up-to-date information; documenting in the correct format, and passing to necessary colleagues in a timely manner.
\* Responding to requests for information by phone or email
\* Liaising with internal departments and external partners/suppliers to ensure the timely placing of customer orders.
\* Working closely with the sales team to provide speedy follow-up on requests for information and resolution of queries.
\* Assisting with answering publisher queries by telephone or email, within agreed response times.
\* Producing any publisher-service related documentation that may be required, for example, meeting minutes, templates, letters, reports and spreadsheets
\* Attending internal meetings, and occasional external meetings as needed
*Key Skills:*
\* Proven experience in an administration or data input role
\*Excellent attention to detail and accuracy
\* Strong organisation and planning skills, with the ability to multitask and prioritise multiple activities to achieve tight deadlines
\* Academic book trade experience would be a significant advantage, although experience from commercial, marketing and product development roles would also be considered
\* High level of proficiency in Microsoft Office applications including Word, Excel, Outlook and PowerPoint
\* Self organised and motivated
\* Strong verbal and written communication skills, with a friendly, professional writing style and the ability to create a variety of professional documentation using Word, Excel or PowerPoint, or Google Docs/Sheets/Slides as necessary
\* Experience using CRM systems
\* Ability to work both individually and as part of a team
\* Must be comfortable using various devices and platforms, e.g. iOS, Android and Windows
If you are from an administration or data entry background, have the above skills, and are looking for an exciting new challenge, then we would love to hear from you. You must be available to start as soon as possible, and be available to work, full-time, for the duration of the contract.
*Kortext Benefits *
*Flexible working*
We appreciate that individuals' situations can vary for childcare, studying or many other reasons. With that in mind, we can offer flexibility within hours to accommodate this.
*Simply Health scheme *
We have an excellent health scheme plan that allows employees to sign up for the following three months of employment. This includes financial support towards dentists, chiropractors, private appointments and many more.
*Office close to the beach*
Our Office is situated locally to the beach. In 2022 & 2023, we held our Kortext summer party at the beach, and it was an excellent setting for our remote and local staff to connect.
*Hybrid working*
Following Covid, we adapted to the times, offering remote/hybrid positions, allowing us to source talent outside Bournemouth and expand our business.
*26 days Holiday *
We start at 26 days of Holiday plus eight bank holidays, with an opportunity to increase to 28 days after five years (pro rata for part-time members)!
*Learning and development*
We offer a range of L&D, regular refresher training, coaching and mentoring, buddy programme, and many more!
*Work environment: *
A hybrid contract whereby 2 to 3 days (per week) will be required in the office.
You will be expected to have a dedicated home office area to focus on work related activities and communicate effectively with customers and colleagues.
*Equal Opportunities Employer:*
Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.
*Reasonable Adjustments: *
We recognise that everyone is unique, and we encourage you to speak to us should you require any adjustments during the hiring process & your employment.
*Follow Kortext on LinkedIn, Twitter and Instagram *
Job Types: Full-time, Temporary
Contract length: 12 months
Pay: £24,000.00 per year
Benefits:
* Company events
* Company pension
* Health & wellbeing programme
* Sick pay
* Work from home
Schedule:
* Monday to Friday
* No weekends
Experience:
* Customer service: 1 year (preferred)
* Administrative experience: 1 year (preferred)
Work Location: Hybrid remote in Bournemouth BH8 8EZ
Reference ID: PSAK-LA