Motor Claims Handler – Hybrid Work Opportunity at Maxim Business Park, Eurocentral At Aviva, we're offering an exciting position as a Motor Claims Handler with hybrid working arrangements based in M axim Business Park at Eurocentral where we have car parking, free buses and state of the art friendly offices. We're seeking enthusiastic individuals to handle claims, providing exceptional service to our c ustomers. Whether you're experienced or aspiring in this field, we would welcome your application to embark on a fulfilling journey with Aviva, where your talent meets flexibility in a dynamic work environment and enjoy the flexibility of blending remote work with office presence. Our typical full-time contracts are 35 hours per week with opportunities for part-time and we can accommodate your need for flexibility. Our working schedule is 35 hours with a flexible shift pattern between 9 am to 5 pm, Monday to Friday. Salaries range from £ 23,900 contingent upon hours worked and experience plus a fantastic benefit package. If you relate with below, we would be eager to connect with you Engaging with customers over the phone, actively listening and gathering information Feeling at ease negotiating with various individuals and making well-informed decisions, while also challenging conventional approaches Thriving in a dynamic fast paced environment Adapting swiftly to evolving work demands by adjusting priorities effectively Enjoys teamwork with colleagues as well as working on own initiative Abit about the job: As a Claims handler within our c laims division, you will process road traffic accident claims with maximum efficiency and minimum fuss. Through meticulously checking facts and asking questions, you will drive your claims forward and make accurate liability decisions. You will talk and listen calmly to our customers, and in some circumstance s other stakeholders, knowing just the right questions to ask to obtain relevant information to assist you in processing the claim. You'll enjoy taking personal responsibility for your own caseload, continually reorganising and prioritising to ensure our customers get the best service possible. Skills and experience we're looking for: Minimum of 5 GCSEs/National 5s at grades A to C Grades 4 – 9 from 2017), with proficiency in Maths and English being essential Strong communication skills, written and verbal, with effective questioning abilities Demonstrated capability in delivering exceptional customer service E xperience in claims or insurance is not obligatory as comprehensive training is provided A keen and adaptable learner who embraces challenges What you’ll get for this role: Starting salary of £23,900 (depending on skills, experience, and qualifications) Part time working patterns and flexible working options can also be considered Career Progression Model Hybrid working model – mix of working from home and in the office. Office based at Maxim Business Park. Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral. Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer’s leave 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.woodAviva.com .