About the role CDS is currently looking to expand its account development function. This is an exciting opportunity to join an already super successful team in support of further business growth. The role requires a good level of experience in working in the Communications sector - User-Centred Design, Software Development, Content Strategy and Technology. The role is focused on key account development, with primary customer contact points typically senior management and director level across communications, technology, insight and procurement. CDS Account Directors require a detailed understanding of client s business, their mark et, challenges, desired outcomes, and aspirations. The Account Director should therefore understand how CDS, and its capabilities sup port the client in understanding their users, develop exceptional communications, drive operational efficiency, agility and improved financial performance. The role requires significant interaction with heads of department and operational teams to develop and implement account growth strategies. The home office location has been defined as the CDS HQ in Leeds, but the role requires the person to travel occasionally to client locations across the UK and wider agency group sites. About CDS We enable strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens. Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges. Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example: Digitally transforming the ability to report crime online for UK police forces. Providing User research and User Experience Design to improve online services for Nursing & Midwifery Council members Build complex case management systems including for digital forensics and for the protection of human rights of UK citizens Our clients include, the Cabinet Office, Mental Welfare Commission for Scotland, Insight Investment, Moorefields Eye Hospital, The Christie NHS Foundation Trust. Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference. Responsibilities Quickly become familiar with CDS product and service offerings and the benefits they offer to customers. Become deeply familiar with your assigned accounts objectives, structures, ways of working so you can add value to their business. Provide honest and inspiring advice to customers, current and future, on the services and solutions that would best deliver business outcomes and benefits. Ensure the CDS business delivers the services they have been contracted to deliver to your accounts and to represent the customers points of view in internal meetings. Work closely with the CDS delivery teams to ensure project profitability. Balance achieving the revenue and profitability targets agreed for each account whilst ensuring the team deliver a great service. Lead the wider CDS team to develop, innovate and improve service offerings to better meet the needs of customers current and future. Ensure timely, regular and effective communication between CDS and your clients. Work with technology partners to identify and develop opportunities -Azure, Umbraco, Optimizely, Appian & Cloudflare. Be our primary representative and first point of contact for your accounts and advice/escalation point for operational teams. Lead the production of tender documents, and create proposals, quotes and presentations that meet the requirements of your accounts. Nature of work Own and deliver against annual, quarterly and monthly commercial targets which may include personal attainment against revenue, contribution, service mix, consistency and retention and team targets against quarterly and annual contribution. Liaise with clients to take, challenge and progress briefs across the operational capabilities Content, Software Development, Infrastructure and Data Provide guidance and escalation for clients / account managers working within your vertical and team. Work closely with the wider CDS operational teams to ensure customer satisfaction related to service delivery and support services across CDS clients. Ensure the maintenance and distribution of Management Information on work in progress, through-put and performance throughout your team. To develop higher and wider client relationships within / across your nominated accounts and account group. The nature of the work involves flexibility and innovation to respond to customer needs, often travelling to and from customer sites on a UK Nationwide basis to work with them to develop and agree solutions. In summary, the ideal candidate will possess an inherent drive for results, motivation and acute attention to detail. They can work independently, use their own initiative and cope with complex competing demands. Main Working Relationships Senior Client Contacts Account Management group Heads of Operation Delivery & Operational teams The successful candidate will be: A self-starter able to set and manage commercial targets, Passionate for knowledge, as this is a fast paced, constantly evolving consumer driven / technology driven market A strong, honest communicator who possesses excellent verbal, listening and written skills Eager to build relationships with clients and colleagues alike Able to demonstrate consultative sales behaviour and previous account growth. Whilst we provide a co mpre hensive induction programme, 1-2-1 support, mentorship and access to education and sales development through our CDS Academy, the speed and direction of your progress will ultimately be in your hands. Hybrid & Homeworking To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request. In return Attractive base salary Uncapped sales commission scheme 25 days holiday public holidays Company pension and life assurance scheme Unum health plan online GP access, support services & discounted gym membership Wellbeing events and services in our Leeds office Cycle to work scheme Season pass loan for rail & bus travel A business focused on professional development and personal growth opportunities Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity Our inclusive culture CDS positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.