Job Description
This vital role ensures the efficient and seamless delivery of all training operations, contributing to an outstanding learning experience for our colleagues and customers. As a pivotal part of the Global Learning Academy, you will manage daily training operations, support the delivery of learning initiatives, and drive continuous improvement across our academy.
What You’ll Do:
* Provide operational oversight for all training activities, ensuring a smooth, uninterrupted delivery of the training programme.
* Manage and support Global Learning Academy Operations Delivery Coordinators, ensuring effective resource prioritisation and duty of care.
* Support tactical delivery of the Global Learning Academy Operational Training Plan, adapting as necessary and maintaining open feedback loops with planning teams.
* Resolve operational issues to ensure excellence in training delivery, escalating as needed.
* Act as a subject matter expert in learning areas, ensuring compliance with regulatory standards (CAA/EASA).
* Coordinate and cascade critical information, including managing contingency plans during disruptions.
* Proactively identify risks, suggest mitigation strategies, and drive continuous improvement initiatives.
* Be a role model for Global Learning Academy brand behaviours, fostering a positive and engaging culture.
What You’ll Bring t...